FAYS Universal Prevention Community Awareness Case Manager

We are seeking a FAYS Universal Prevention Community Awareness Case Manager to join our Family and Youth Services Program. As a FAYS Universal Prevention Community Awareness Case Manager, you will Shine Hope as you establish and build supportive relationships with organizations and agencies in the community to promote and provide education and prevention of child abuse. Provide education programs in the community to clients and their families. Build supportive and nurturing relationships with clients and their families; assist them in dealing with issues including, but not limited to, runaway, truant, and delinquent behaviors. Strengthen family coping skills in order to ensure the youths’ physical, emotional and spiritual needs are met. Provide therapeutic interaction to assist parents in resuming and maintaining their parental responsibility. Join our team and shine hope in the lives of others! 

What you'll do:

• Establish and build supportive working relationships with organizations and agencies in the community to promote education and prevention of child abuse.


• Promote FAYS program services and provide UPCA services through educational and instructional presentations to community groups and representing Buckner and the FAYS Program at community outreach fairs; perform other public functions as assigned.


• Provide therapeutic interaction to assist parents in re-gaining, building, and maintaining effective coping skills and a supportive and nurturing environment for their family.


• Provide effective and appropriate crisis intervention as required, both face-to-face and over the phone; recommend and initiate emergency shelter placement when absolutely necessary; provide appropriate documentation of these services.


• Answer main phone line and receive intake and referral information by phone or in person and assesses youth and family needs and appropriateness for services.


• Provide effective and appropriate individual, group and family counseling for youth and families who are registered FAYS clients in accordance with their action plans; make home and school visits.


• Provide effective and appropriate youth skills training and parent skills training for registered FAYS clients and caregivers. Actively organize, lead, and participate in special programs and activities designed to provide youth skills and parent skills training to clients and caregivers in more interactive settings. 


• Collaborate with clients and caregivers to develop, monitor, and review Action Plans and Action Plan Updates as scheduled according to established guidelines.


• Plan for case closures, administer post-surveys and satisfaction surveys, and prepare closure summary documentation; develop aftercare plans and provide follow-up at the appropriate time.


• Acknowledge the youth and family’s graduation from the FAYS program either at a monthly party or on the last home visit where certificates are given

 What you’ll bring:

• Bachelor’s Degree in a related field required.


• Master’s Degree preferred.


• Minimum 2 years prior related experience working with families in a professional setting required. 


• Ability to read, write, and speak Spanish professionally preferred. 


• Requires proficient working knowledge of family therapy, family systems, crisis intervention and resolution, etc.


• Requires ability to drive assigned vehicle(s) or personal vehicle, with appropriate state license, following all laws applicable; must provide proof of liability insurance and must be eligible to be insured under Buckner’s insurance policy. Must be age 21 or older to drive on behalf of Buckner.


• Requires ability to use up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force continuously to move objects and/or people.


• Requires ability to walk, stand and sit, sometimes for prolonged periods of time.

The above description reflects the details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. 

The same way we treat our employees is how we treat all applicants – with respect. Buckner is an equal opportunity employer (EEO is the law). You will be treated fairly throughout our recruiting process and without regard to race, color, religion, ​age, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Buckner.