Turf & Utility Service Technician

Bucklin Tractor & Implement Co. (BTI) is looking for a highly motivated Turf & Utility Service Technican to join our team in our Great Bend location. A  Turf & Utility Service Technician's primary responsibility is to work on turf and utility equipment; complete necessary paperwork; maintain excellent customer service; maintain a safe working area; participate in service training. May require some direction or guidance from the Service Manager, Service Location Manager, or Shop Foreman. 

BTI is a premier agriculture and farm equipment dealership serving central and western Kansas. Since 1944, BTI has valued the opportunity to create long-term relationships with our customers by giving them the best customer service available.

Essential Job Duties:

• Work on equipment by:

• Properly diagnosing mechanical problems on turf and utility equipment.
• Properly disassembling equipment/components, as needed.
• Repairing components and machinery.
• Properly reassembling equipment/components.
• Reporting any additional work required on equipment to ensure proper operation and safety.

• Complete necessary paperwork by:

• Documenting work done in detail on segments and work orders.
• Turning in documentation in a timely fashion.
• Keeping records required to establish cost of parts and labor charge to customer.

• Maintain excellent customer service relations by:

• Handling customer issues both objectively and tactfully.
• Treating each customer with respect.

• Maintain a safe working area by:

• Maintaining and caring for shop tools, equipment, and vehicles; putting everything back in its designated location.
• Maintaining a clean work area.
• Performing work in a neat and orderly manner.
• Following all safety rules and regulations.
• Using safe practices in performing work assignments.

• Participate in John Deere training courses and other continuing education classes, as assigned.
• Perform related and other duties, as assigned.

Skills & Qualifications:

• Minimum 1-2 years of experience performing mechanical service repairs required
• Ag Tech Graduate or 2 years of John Deere experience preferred

• Ability to perform basic repairs and required maintenance using special tools and equipment, following Technical Manual procedures.
• Proficient knowledge of mechanical, electrical, and hydraulic systems used in the repair of turf and utility equipment.
• Ability to operate vehicles and equipment used for diagnostic purposes.
• Ability to use Service Advisor and perform basic computer functions.
• Proficient oral and written communication skills.
• Ability to lift at least 75 lbs. repeatedly.
• High School Diploma or equivalent experience required; Associates degree preferred.
• Valid drivers license is required.

Benefits:

• 401(k) w/ company match
• Health and Dental Insurance
• Life Insurance
• Paid Time Off
• Company Paid Holidays
• Training and Development Opportunities
• Employee Discounts
• Employee Assistance Program