Collection Agent

About Us

Buckles & Buckles PLC is an AV rated, multi-state debt collection law firm representing national banks for litigation since 1976 specializing in . e specialize in financial services collections and have proudly received numerous awards from both our bank clients and the National Creditors Bar Association (NCBA) for compliance, performance, and community service.

Role Overview

As a Debt Collector, you will be responsible for collecting outstanding credit card debt owed to our national bank clients. You’ll contact account holders, explain the seriousness and impact of their situation, negotiate repayment plans, and maintain detailed records of all collection efforts.

This is a full-time, performance-based position in a fast-paced Legal Collections Department, where meeting daily, weekly, and monthly production goals is essential. You will collect on pre- and post-judgment accounts in Michigan, Wisconsin, and Kansas, including bank credit cards, personal loans, and retail credit cards.

No prior debt collection experience required — we will train you!

Responsibilities

• Keep track of assigned accounts to identify outstanding debts.
• Plan and execute strategies to recover overdue payments.
• Locate and contact debtors to determine payment status.
• Negotiate payoff deadlines or payment plans.
• Handle questions, concerns, or complaints with professionalism.
• Investigate and resolve discrepancies in accounts.
• Build trust with account holders to reduce future issues.
• Update account statuses and maintain accurate records in databases.
• Escalate cases of unwilling or unable account holders to management when needed.
• Comply with legal requirements when legal action is unavoidable.

Qualifications

We’re looking for motivated individuals who are ready to bring professionalism, persistence, and compassion to our team. The ideal candidate will have:

• Experience: Proven background as a debt collector (preferred, but not required).
• Performance-Driven Mindset: Ability to work with targets and tight deadlines.
• Legal Awareness: Knowledge of (or willingness to learn) relevant federal and state collection laws.
• Technical Skills: Working knowledge of collection software, MS Office, and databases.
• Communication Skills: Strong interpersonal, negotiation, and persuasion abilities.
• Professional Demeanor: Polite, empathetic, and confident in handling sensitive situations.
• Education: High school diploma (preferred).
• Reliability: Excellent attendance record and the ability to multitask effectively.

Requirements:

• Must pass a drug test (including nicotine)
• Willing to undergo our criminal background check and credit check
• Be able to type a minimum of 30 words per minute.

Benefits:

• Flexibility that fits your life – Enjoy a schedule that supports your work-life balance.
• Parental Leave – Paid maternal and paternal leave so you can focus on what matters most.
• Overtime Pay – Your extra effort never goes unnoticed.
• Health Benefits – Comprehensive medical coverage plus reimbursement for vision and dental care.
• Paid Time Off & Holidays – Rest and recharge with generous PTO and holiday pay.
• Perks that treat you well – Regular lunches from Beverly Hills Grill, quarterly team-building luncheons, and an annual multi-course year-end celebration at Tallulah’s in Downtown Birmingham.
• Employee referral bonus program – Reward team members for helping recruit great talent.
• Employee of the Month/Quarter awards – Celebrate contributions with recognition and small perks.

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

• Flexible schedule
• Health insurance
• On-the-job training
• Paid sick time
• Paid time off
• Paid training
• Parental leave

Application Question(s):

• Are you able to type a minimum of 30 WPMs per minute? (Yes, No or Unsure)
• Are you able to work a M-F 9-5 schedule?
• What interests you about this position?

Shift availability:

• Day Shift (Preferred)

Ability to Commute:

• Beverly Hills, MI 48025 (Required)

Work Location: In person

Salary : $18