What are the responsibilities and job description for the Technical Solutions Consultant position at Buckland?
Who we are
For over 70 years Buckland has been working to help companies across the world experience global trade in a better way. Buckland employs a unique approach to global trade that focuses on combining trusted technologies and talented people that know how to use them. As a customer-focused company, Buckland provides customers with a single source of unmatched Customs Brokerage (Canadian, US, Mexican), Trade Managed Solutions, Freight Forwarding, Trade Technologies and Warehousing/Distribution Services. Buckland strives to provide customized services in a memorable way.
What you’ll be doing
This position is responsible for acting as the trusted partner between teams across Operations Corporate Groups and the Technology Services Division to translate business and system needs into practical, scalable technical solutions. The Technical Solutions Consultant will focus on understanding internal business processes and transforming them into optimized, reliable, and sustainable systems that drive organizational performance.
What we can offer you
Please visit www.Buckland.com to learn more about Buckland and the services we provide. The career page will highlight all current open positions and they can be found in this link. When applying, ensure to have your most up to date resume and all relevant documents related to your application ready to be uploaded.
Buckland provides equal employment opportunities for all qualified individuals and prohibits discrimination and harassment of any type based on any protected ground under applicable human rights legislation. This applies to all terms and conditions of employment, including: recruitment, hiring, training, placement, promotion, compensation, transfer, leaves of absence, layoff, recall and termination.
Buckland may use artificial intelligence from time to time to screen, assess or select applicants for employment, including for this position. Buckland will work with and accommodate persons with disabilities throughout the entire recruitment, selection and on-boarding process. If you require accommodation at any stage of the recruitment process, please contact Talent Acquisition at TA@Buckland.com.
For over 70 years Buckland has been working to help companies across the world experience global trade in a better way. Buckland employs a unique approach to global trade that focuses on combining trusted technologies and talented people that know how to use them. As a customer-focused company, Buckland provides customers with a single source of unmatched Customs Brokerage (Canadian, US, Mexican), Trade Managed Solutions, Freight Forwarding, Trade Technologies and Warehousing/Distribution Services. Buckland strives to provide customized services in a memorable way.
What you’ll be doing
This position is responsible for acting as the trusted partner between teams across Operations Corporate Groups and the Technology Services Division to translate business and system needs into practical, scalable technical solutions. The Technical Solutions Consultant will focus on understanding internal business processes and transforming them into optimized, reliable, and sustainable systems that drive organizational performance.
What we can offer you
- Competitive salary, benefits package, and matching retirement plan
- A friendly, collaborative work environment
- Opportunities for professional development & ongoing learning
- A chance to be part of a growing organization
- Collaborate with internal teams to map workflows and identify automation opportunities
- Conduct end-to-end reviews to ensure solutions meet operational and reporting needs
- Translate business challenges into actionable technical requirements.
- Develop and document system or process improvement requirements
- Recommend and implement tools that enhance data accuracy and usability
- Support testing, rollout, and validation of new internal solutions
- Partner with IT and Development to align delivery with operational needs
- Drive clean, accurate, and well-structured data across all systems
- Automate data flows and reduce manual effort through analytics collaboration
- Create documentation, SOPs, and dashboards to support adoption and scalability
- Champion continuous improvement through feedback, best practices, and iteration
- Support change management by helping teams adopt and adapt to new workflows confidently
- University Degree or Diploma in Business Systems/Information Technology/ Business Analysis or similar discipline or relevant education in Business and Technology
- 1-3 years of experience in technical roles, customer service or support, preferably in logistics, brokerage, or SaaS environments
- Solid understanding of EDI systems, client portal, brokerage or other regulatory applications, data integrations, and reporting solutions
- Good written and verbal communication skills (bilingual in Spanish or French is an asset)
- Apply your skills with Microsoft utilizing programs such as Excel, Word, Teams, and Outlook
- Demonstrate your meticulous attention to detail by ensuring accuracy and decision making
- Driven by results working in a fast-paced environment.
- Maintain a well-organized calendar to balance meetings, tasks, and future initiatives
- Provide exceptional customer support by addressing inquiries and resolving issues promptly and effectively
- Must be legally eligible to work for the Company at all times
Please visit www.Buckland.com to learn more about Buckland and the services we provide. The career page will highlight all current open positions and they can be found in this link. When applying, ensure to have your most up to date resume and all relevant documents related to your application ready to be uploaded.
Buckland provides equal employment opportunities for all qualified individuals and prohibits discrimination and harassment of any type based on any protected ground under applicable human rights legislation. This applies to all terms and conditions of employment, including: recruitment, hiring, training, placement, promotion, compensation, transfer, leaves of absence, layoff, recall and termination.
Buckland may use artificial intelligence from time to time to screen, assess or select applicants for employment, including for this position. Buckland will work with and accommodate persons with disabilities throughout the entire recruitment, selection and on-boarding process. If you require accommodation at any stage of the recruitment process, please contact Talent Acquisition at TA@Buckland.com.