What are the responsibilities and job description for the Inside Sales Representative position at Buckeye Business Products?
Founded in 1896 as Buckeye Carbon & Ribbon, Buckeye Business Products has grown into a leading, vertically integrated manufacturer of thermal and product labels. With over 200 employees and a dedicated team of 42 inside sales representatives, we serve businesses across industries such as warehousing, logistics, healthcare, retail, food packaging, and manufacturing.
At Buckeye Business Products, this isn’t just a job—it’s a career. Most of our employees have been here for over 10 years, building long-term success in a company that rewards hard work and dedication. Unlike other sales roles where commissions are one-time deals, here you earn commission on every single order. Since we sell a consumable product that businesses need to keep purchasing, our reps continue to grow their earnings year after year.
We’re looking for a motivated and results-driven Inside Sales Representative to grow our customer base, drive revenue, and help businesses find the right labeling solutions. If you're a strong communicator who thrives on building relationships, closing deals, and securing long-term customers, we want you on our team!
Responsibilities
Sales & Customer Outreach
- Proactively reach out to new and existing customers via outbound calls, emails, and follow-ups to drive sales.
- Identify and qualify lead by understanding business needs, label usage, and purchasing processes.
- Follow up on quotes and sample requests addressing concerns and helping prospects move toward a purchase decision.
- Overcome objections and demonstrate the value of our high-quality, competitively priced labels to close deals.
Account Management & Customer Retention
- Build long-term customer relationships by proactively checking in and ensuring satisfaction.
- Monitor purchasing trends to time follow-ups near reorder dates and secure repeat business.
- Identify upsell and cross-sell opportunities, introducing new label products or additional solutions that fit customer needs.
- Assist in issue resolution, working with customer service and production teams to address any concerns.
CRM & Performance Tracking
- Utilize Salesforce and Salesloft to track sales activities, manage leads, and maintain customer records.
- Follow structured sales cadences in Salesloft to engage prospects and drive conversions.
- Maintain accurate records of customer interactions, quotes, orders, and follow-ups.
- Meet and exceed sales goals, achieving monthly and quarterly performance targets.
Qualifications
- Must be at least 18 years of age
- Excellent verbal and written communication skills required to effectively communicate with others
- High School Diploma or equivalent (Bachelor's degree is a plus but not required)
- Basic math skills
- Ability to multitask, organize, and prioritize work
Benefits
- Base Salary Commission
- Health & Wellness Benefits - healthcare, dental, and vision plans.
- 401(k)