SUPPORT SERVICES WORKER

Work with great people doing great things! Join Buckelew Programs' new Rising Recovery Center and play a pivotal role in making a meaningful impact on the lives of individuals facing mental health and substance use challenges in Marin County.

We are hiring a Support Service Worker for the Rising Recovery Center, a short-term residential treatment center providing support to individuals experiencing co-occurring substance use and mental health disorders. As the Support Service Worker, you will play a key role in ensuring the smooth operation of the facility by assisting Detox Counselors, supporting clerical and data entry tasks, maintaining a clean and safe environment, managing inventory, and organizing historical records.

Responsibilities

• Accurately enter data into designated systems following established protocols.
• Perform clerical tasks including photocopying, assembling packets, and filing.
• Conduct regular cleaning tasks including dishwashing, vacuuming, mopping, laundry, and bathroom sanitation.
• Monitor facility cleanliness and safety, ensuring a welcoming and hygienic environment.
• Maintain accurate inventory of client food, facility supplies, and other essential resources.
• Organize and maintain historical files according to required retention standards.
• Track client movement in and out of the facility.
• Immediately report any concerns to the supervisor or on-duty Detox Counselor.
• Identify and report maintenance issues to the supervisor promptly.
• Maintain appropriate professional boundaries and uphold client confidentiality at all times.
• Actively participate in staff meetings and required training sessions.
• Support the program’s structure and uphold its mission in all aspects of your work.
  
  

Qualifications

Education & Experience

• High school diploma or equivalent required.
• Minimum one year of experience in data entry and general clerical work.
• Experience working with individuals with mental health and/or co-occurring disorders is preferred.
• Familiarity with AA/NA Twelve-Step programs is strongly preferred.
• Certification as an Alcohol and Drug Counselor or enrollment in an approved training program (CAARR or equivalent) is a plus.
  
  

Skills & Abilities

• Intermediate computer proficiency, with data entry and typing skills (minimum 45 WPM).
• Strong verbal and written communication skills.
• Ability to multitask, work both independently and as part of a team.
• Compassionate, professional, and supportive approach with clients.
• Willingness to learn and grow in the role.
• First Aid/CPR certification preferred.
• Valid California driver’s license with a clean driving record preferred.
• If in recovery, must have at least two years of continuous sobriety.
• Flexible schedule required, including availability for weekends, evenings, or holidays as needed.
  
  

Physical Requirements

• Must be able to perform intermittent physical activities including stretching, bending, kneeling, squatting, reaching, pushing, pulling, grasping, and lifting up to 40 lbs.
• Extended physical activities include walking, driving, writing, standing, sitting, and hearing.
• Must be able to visually interpret information from printed and electronic sources.
• Must complete and pass a TB test in compliance with Department of Alcohol and Drug Programs requirements.
  
  

Benefits: Medical, dental, vision and life and long-term disability insurance, Employee Assistance Program, flexible spending accounts for health, dependent and transit costs, retirement savings plan with company match, eligibility for loan forgiveness, continuing education credits available through our learning management system, paid meal breaks and generous paid time off.

We are an Equal Opportunity Employer committed to creating a workplace that celebrates diversity, promotes equality, and fosters inclusion. We encourage applications from individuals of all backgrounds, experiences, and perspectives.