Shipping Coordinator

SUMMARY

The Shipping Coordinator manages the daily logistics of inbound/outbound shipments, ensuring accurate and timely deliveries. They must coordinate shipments with sales, purchasing, packing, production and freight carriers.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Release and prioritize orders for the shipping team.
• Quote shipment costs as needed.
• Prepare and file claims for shipping loss or damage.
• Review customer chargebacks and dispute if not valid.
• Contact carriers to schedule pick-ups for outbound shipments.
• Prepare bill of ladings for outbound shipments, based on customer requirements.
• Quote and schedule freight for inbound shipments.
• Create export documents for international shipments (commercial invoice, SLI, certificates).
• File USFW declarations as needed for export shipments.
• Work with shipping lead and supervisor on prioritizing orders.
• Submit routing requests accurately and timely
• Distribute documents as requested by customers/orders.
• Maintain accurate records of all freight and international shipments.
• Prepare USMCA certificate as needed for Canadian shipments.
• Review vendor guides regularly to ensure compliance.
• Process Customer returns.
• Knowledge of all modes of delivery and shipping terms.
• Regular attendance is an essential function of this position.
• Comply with all standard safety practices, safety rules and all Company rules and policies.
• All other duties as assigned.

SUPERVISORY RESPONSIBILITIES

• This job has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• High school diploma or General Education Degree (GED).
• One to three years of related experience (e.g., in a shipping, logistics, or administrative office setting) or an equivalent combination of education and experience.
• Ability to work efficiently in Windows-based environments, data entry, and use standard office equipment (printers, scanners).
• Strong knowledge of Word and Excel:
• Excellent Organizational Skills: High attention to detail and ability to manage multiple priorities in a fast-paced environment.
• Independent Worker: Ability to work with minimal supervision and manage own workload.
• Interpersonal Skills: Good communication skills to interact with internal staff, carriers, and clients.
• Retail Compliance Knowledge: Understanding of strict shipping routing guides, labeling requirements (barcode scanning, packing slips), and pallet configurations required by major retailers.
• EDI/Shipping Software: Familiarity with EDI (Electronic Data Interchange) systems or specific shipping software.
• On-Time Delivery: Focus on accuracy and scheduling to avoid retailer chargebacks.

LANGUAGE SKILLS

Ability to read, write and comprehend simple instructions, short correspondence and memos. Have the ability to effectively present information in one on one and small group situations to customers, clients and other employees of the organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to toxic or caustic chemicals. The noise level in the work environment is usually moderate.