What are the responsibilities and job description for the Host - Time Machine position at Bucherer USA?
Job Title: Host
Reports to: Hospitality & Activation Manager
Division: Retail
ESSENTIAL JOB RESPONSIBILITIES
Bucherer 1888 is looking for an energetic, warm, and experienced hospitality professional to join our team. The right candidate will have an engaging personality, be quick on their feet, and ready to exceed all expectations delivering a first in class client experience. The Host is the face of the Bucherer hospitality experience, responsible for creating a warm, seamless and personalized journey for every client from arrival through departure. The Host must also be comfortable with helping host private client events and create delight moments, which may include light bites and greater hospitality responsibilities to include food and beverage.
· Engage clients with warmth upon their entry and throughout their instore journey
· Manage and monitor guest flow leveraging our queue management tool, to maintain an organized and elevated environment
· Maintain a strong awareness of store activity, client flow, appointments, events, and operational priorities to proactively support the overall client experience.
· Anticipate clients’ needs and proactively offer thoughtful assistance, personalized touches, and support throughout their visit
· Demonstrate a strong ability to relate and converse with clients
· Offer and prepare hospitality offerings
· Ensure the tidiness of hospitality spaces, equipment, and supplies at all times
· Perform all duties with the upmost professionalism, warm demeanor, and discretion
· Adhere to all security and operations related guidelines
· Be proactive in learning general brand knowledge, to speak to company history
· Have a clear understanding of overall store layout to concierge clients to the right locations
QUALIFICATIONS
- Hospitality at heart, with a genuine passion for creating meaningful interactions, personalized experiences and making every client feel welcomed, valued, and cared for.
- Must have experience hosting.
- Must be willing to work entrance door and greet all that visit.
- Well spoken, good listening skills and professional demeanor.
- Must be comfortable communicating with VIP clients.
- Self-motivated. A team player with a keen sense of attentiveness to guests.
- Ability to stand, walk and bend for long periods of time throughout your work day.
- Must be flexible to work, opening and closing shifts, as well as Saturday and Sunday. Shifts will vary by week.
Compensation Range: $20.00 - $27.00, commensurate upon experience
We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information or any other characteristic protected by applicable federal, state or local laws.
Salary : $20 - $27