IT Depot Technician

IT Depot Technician

Department: IT Operations / End User Computing

Location: On-site (Grapevine, TX)

Role Type: Full-Time

Overview

The IT Depot Technician plays a critical role in the lifecycle management of IT hardware assets across the organization. This position is responsible for the receipt, imaging, preparation, deployment, and return processing of end-user devices, ensuring that hardware is accurately tracked, properly configured, and delivered to end users in a timely and professional manner. The ideal candidate is organized, detail-oriented, and comfortable working in a fast-paced environment that requires both independent execution and close collaboration with IT, operations, and service desk teams.

Key Responsibilities

Hardware Lifecycle & Asset Management

• Receive, inspect, catalog, and store incoming IT hardware in designated functional areas
• Coordinate hardware deployment, redeployment, assignment, and returns across the organization
• Maintain accurate inventory levels and ensure the asset catalog is up to date at all times
• Physically prepare, clean, and refurbish returned assets for redeployment
• Manage and reconcile delivery receipts, packing slips, and purchase documentation in coordination with the hardware procurement team

Device Imaging & Configuration

• Image desktops and laptops according to documented build standards and deployment procedures
• Validate device readiness prior to shipment or deployment, ensuring proper configuration and functionality
• Troubleshoot basic hardware and software issues encountered during the imaging and preparation process

Logistics & Shipping Coordination

• Prepare and package hardware for shipment, ensuring proper handling and labeling
• Coordinate with remote resources to facilitate receipt and installation of shipped equipment at distributed locations
• Track outbound and inbound shipments and follow up on delivery exceptions or delays

Stakeholder Collaboration & Support

• Serve as a liaison between operations support staff and the service desk to process and fulfill hardware requests
• Communicate proactively with end users and IT teams regarding deployment status and timelines
• Provide a high level of customer service and professionalism in all interactions

Required Qualifications

Experience & Skills

• Experience in an IT support, depot, or asset management environment
• Knowledge of Windows operating systems and basic system administration tasks
• Understanding of computer hardware components, peripherals, and software
• Proficiency in Microsoft Office Suite, particularly Excel, PowerPoint, and Word
• Strong organizational skills including scheduling, documentation management, and workflow coordination
• Strong analytical and research skills with the ability to interpret and act on data

Professional Attributes

• High degree of professionalism with the ability to deliver exceptional customer service
• Self-motivated, proactive, and solutions-oriented with a positive attitude
• Comfortable working independently in a complex, fast-paced, and sometimes unpredictable environment
• Reliable, detail-oriented, and committed to accuracy in asset tracking and documentation

Preferred Qualifications

• Comprehensive experience with IT asset management (ITAM) and PC lifecycle management
• Hands-on experience with AMDB/CMDB systems and ITSM platforms and processes
• Knowledge of ITIL best practices; ITIL Foundation certification a plus
• Familiarity with Remedy (BMC Helix) and asset management console functionality
• Experience working in enterprise or large-scale deployment environments.

About Buchanan Technologies

Since Buchanan’s inception over 30 years ago, we have operated on 5 core values – People Matter, Customers Matter, Principles Matter, Community Matters, and Every Interaction Matters. These values are represented across each facet of the company, from employee relations to client service delivery to corporate social responsibility initiatives and beyond.

Why Work at Buchanan?

At Buchanan Technologies, we offer great employment experience with a fun but professional work environment, competitive salary, and various employee career advancement programs that add value to your skills and daily life. If you are excited about being part of an energetic team where your contributions are appreciated and hard work is recognized, Buchanan is the place for you.

Things We Are Passionate About

We are passionate about providing top-tier technology services to our customers and clients and fostering a culture of continuous learning for our employees. We are a people-centric company, focused on growth and diversity for our workforce. Come join us and let’s build something amazing together.

Follow Us:

LinkedIn: https://www.linkedin.com/company/buchanan-technologies/

Website: www.buchanan.com

Buchanan Technologies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or genetics. In addition to federal law requirements, Buchanan Technologies complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.