AV Support Technician

Job Summary
As an AV Support Technician with Buchanan Technologies, you will be responsible for supporting audiovisual operations and a variety of end-user technologies. You will deploy, maintain, and troubleshoot hardware/software solutions in conference rooms, huddle spaces, and learning environments, ensuring a smooth and reliable technology experience for our clients. In addition to AV systems, you will support monitors, PCs/laptops, iPads/tablets, and Android/iPhone mobile devices, and use ServiceNow as the primary ITSM tool to manage requests.

Responsibilities

• Support and maintain AV systems and integrated endpoints in meeting rooms, huddle spaces, learning areas, and shared workspaces.
• Ensure the reliability of AV platforms, including systems with embedded computers and connected peripherals like printers.
• Support a wide range of end-user technology, including monitors, desktops, laptops, iPads, tablets, Android/iPhones.
• Utilize ServiceNow to manage, track, and resolve service requests and incidents.
• Adhere to standards set by Senior AV Solutions Engineers, escalating issues appropriately and contributing to knowledge sharing.
• Collaborate with clients and internal teams to identify and address root causes of technical issues and implement long-term fixes.
• Perform hands-on repairs, replacements, and preventive maintenance of AV and end-user equipment.
• Deliver basic AV and tech usage training to end-users as needed.
• Accurately document work performed and maintain detailed logs in the ticketing system.

Skills

• Post-secondary diploma or equivalent experience in AV systems, IT support, or related fields.
• Proven troubleshooting and repair skills across AV platforms and IP/network-connected devices.
• Experience working with ServiceNow or similar ITSM/ticketing systems.
• Excellent communication and customer service skills; comfortable interacting with users at all levels.
• Strong attention to detail, ability to follow technical documentation, and work independently.
• Highly organized and capable of balancing routine tasks with urgent support needs.

Join us as an Audio Visual Technician where your expertise will contribute to delivering high-quality audio-visual experiences!

Job Type: Contract

Pay: $25.00 - $30.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• IT support: 1 year (Required)
• AV Support: 1 year (Required)

Ability to Commute:

• Dallas, TX 75251 (Required)

Ability to Relocate:

• Dallas, TX 75251: Relocate before starting work (Required)

Work Location: In person

Salary : $25 - $30