Dental Office Patient Care Coordinator

Job Title: Patient Care Coordinator

Location: Ponca City, OK

Company: Buchanan Family Dentistry – Aaron T. Buchanan, DDS & Wesley E. Nipper, DDS

About Us: At Buchanan Family Dentistry, we are a locally owned, privately operated dental practice committed to providing high-quality, compassionate care to our patients. We focus on building long-term relationships with those we serve, and we believe that every patient deserves personalized attention and exceptional service. As we continue to grow, we are looking for a dedicated and friendly Patient Care Coordinator to join our team and help us maintain our commitment to exceptional patient care.

Position Overview: We are seeking an organized, compassionate, and patient-focused Patient Care Coordinator to join our team. This role is essential in ensuring that our patients receive an outstanding experience from the moment they walk in the door until their treatment is complete. You will be the first point of contact for our patients, managing appointment scheduling, answering patient inquiries, verifying insurance, and helping to create a welcoming and efficient office environment.

Key Responsibilities:

• Greet and check in patients with a friendly, professional, and caring demeanor.
• Schedule patient appointments in a timely manner, ensuring optimal patient flow.
• Manage patient records, update demographic and insurance information, and maintain confidentiality.
• Verify insurance benefits, obtain authorizations, and communicate with insurance providers as needed.
• Answer patient calls, address inquiries, and provide information regarding treatment plans, billing, and insurance coverage.
• Ensure accurate and complete documentation in patient charts.
• Assist with billing and collections, including processing payments and coordinating payment plans.
• Provide patients with clear instructions and information regarding treatment, pre-appointment preparation, and follow-up care.
• Help coordinate with the clinical team to ensure a smooth patient experience from start to finish.
• Maintain a clean and organized front office area.

Qualifications:

• High school diploma or equivalent.
• Previous experience in a dental or medical office setting is preferred but not required.
• Strong communication skills, both verbal and written.
• Ability to maintain a positive, professional, and compassionate attitude while working with patients.
• Knowledge of dental terminology, insurance processes, and Eaglesoft is a plus.
• Proficiency in Microsoft Office Suite
• Strong organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment while maintaining patient-focused care.

Why Join Us?

• A patient-centered practice: We truly value or patients and strive to build long term relationships with them while providing excellent dental care.
• Team environment: We foster a supportive, friendly, and collaborative workplace where everyone works together to provide the best care.
• Opportunities for growth: We support continuous learning and provide opportunities for personal and professional development.
• Work-life balance: Enjoy a healthy work-life balance with consistent hours and no late evenings.

How to Apply: If you are passionate about providing exceptional patient care and want to be part of a dedicated team, we encourage you to apply! Please submit your resume and a brief cover letter to mail@buchananfamilydentistry.com

Job Type: Full-time

Pay: $15.00 - $19.00 per hour

Expected hours: 34 per week

Benefits:

• Dental insurance
• Paid time off
• Retirement plan

Schedule:

• No nights
• No weekends

Ability to Commute:

• Ponca City, OK 74601 (Required)

Ability to Relocate:

• Ponca City, OK 74601: Relocate before starting work (Required)

Work Location: In person

Salary : $15 - $19