Claims Manager

The Claims/Risk Manager’s primary duty is to receive and process the day-to-day operations of the claims department.

NOTE: This is an IN-OFFICE opportunity only, located in the SH 288 and Hwy 518 area.

25 Days PTO

Medical * Dental * Vision

401k 100% Match up to 6%

The essential job functions include, but are not limited to:

• Manage claims adjusters daily workload
• Train incoming claims adjusters on database and handling of claims
• Continuously manage and update existing incidents and claims in database
• Assist in administering company liability insurance; read policies and advise on insurance
• Interact with external customers (claimants, insurance companies, vendors, auto body shops, car rental companies, law enforcement, law firm reps, etc.)
• Interact with internal staff (management, store, maintenance, accounting, environmental, facilities/maintenance, legal team, department heads, etc.)
• Research, prepare and provide reports (for management, store, maintenance, accounting, environmental, facilities/maintenance, legal team, department heads, etc.)
• Utilize video surveillance software
• Assess claims and apply preventive measures to minimize risk
• Apprise management of escalated risk
• Interview and record witness statements
• Draft, prepare and respond to correspondence
• Approve and deny claims
• Return phone calls and email
• Preserve video of customer-related matters, including personal injury, carwash, company property damage, customer property damage, environmental, video requests, subpoenas and miscellaneous requests, i.e. food issues, service complaints
• Prepare Victim’s Statement to collect reimbursement for losses from criminal activity
• Collect reimbursement for losses from third-party damages
• Purge matters that have reached statute of limitations
• Create and maintain forms
• Offer feedback for placement and upkeep of camera system
• Communicate and update stores regarding claims procedures
• Field and respond daily to email and telephone inquiries from stores
• Act as Administrator of Mitratech/LawTrac
• It is an essential function of this job for the employee to work in office/in the employee’s assigned work site. No remote work is available
• Employee must be able to perform essential functions of the job with or without reasonable accommodation
• Claims Adjusters create new database entries from incident and claim reports received daily which includes but not limited to property damage, customer property damage, personal injury, environmental, criminal activity and miscellaneous
• Review and maintain file on BBB reports
• Perform other duties as required and/or assigned
• Develop and implement risk management strategies, policies, and procedures
• Conduct risk assessments, identify potential risks and provide recommendations for risk mitigation
• Monitor and report on risk management activities, performance, and results
• Provide training and support to employees on risk management processes and procedures

The position requirements include but are not limited to:

• Licensed by in each state where Buc-ee’s has a store or multiple stores, as Adjuster-All Lines or will be required to obtain the license within 2-4 weeks.
• Proficient in reviewing/advising company liability insurance policies
• Minimum of 5 years of relevant claims experience
• Demonstrated experience leading and managing teams of claims adjusters to ensure efficient case handling, quality control, and compliance with organizational standards
• Proficient in Microsoft Office Product Suite, Snagit, Adobe Acrobat, Avigilon Client and Player
• TeamConnect and TAP Software
• OfficeTrax Software