What are the responsibilities and job description for the Firearm Sales Associate position at BTO Range & Training Center?
Job Description: As a Retail Sales Associate at BTO Range and Training Center, you will play a key role in delivering excellent customer service, assisting customers with their firearm and accessory purchases, and ensuring the overall smooth operation of the retail store. This position requires a passion for firearms, safety, and providing exceptional service.
Key Responsibilities:
- Greet and assist customers in a friendly and professional manner
- Provide product recommendations based on customer needs and preferences
- Maintain knowledge of firearms, ammunition, accessories, and related products
- Process sales transactions accurately and efficiently using POS system
- Educate customers on firearm safety, usage, and range policies
- Complete range check-ins for customers, ensuring all necessary paperwork, waivers, and safety protocols are followed before use
- Monitor and manage customer activity on the range, ensuring safety at all times
- Restock and organize shelves, ensuring the sales floor is clean and well-maintained
- Monitor inventory levels and assist with restocking when necessary
- Assist with range safety protocols and provide guidance to customers using the range
- Handle customer inquiries, complaints, and returns in a professional manner
- Stay current with industry trends and product knowledge
Qualifications:
- Must not be a prohibited person
- Strong interest in firearms, shooting sports
- Excellent communication and interpersonal skills
- Ability to work well in a fast-paced, team-oriented environment
- Basic knowledge of firearms and accessories (or willingness to learn)
- Must be at least 21 years old and eligible to work in the U.S.
- Ability to pass a background check and comply with all federal and state firearm regulations
- Availability to work evenings, weekends, and holidays as needed
Preferred Skills:
- Firearm safety training or certification
- Knowledge of shooting range operations and safety guidelines
- Bilingual (Spanish/English) is a plus
- Previous retail or customer service experience preferred
- Previous retail or customer service experience preferred