What are the responsibilities and job description for the Logistics coordinator position at BTI Solutions, Inc.?
Why work with us?
Proven people.
Everyone on our team has earned a CPC (Certified Personnel Consultant) or CTS (Certified Temporary Staffing Specialist) accreditation from the National Association of Personnel Services. We are experts at staffing and recruiting with more than 16 years of experience serving employers.
Proven process.
Our approach to staffing isn’t just a little bit different; it’s a whole different ball game. While most staffing firms emphasize transactional services (taking and filling job orders), BTI Solutions focuses on providing more strategic solutions.
By acting as workforce consultants, we are able to find innovative and intelligent strategies for improving productivity, meeting project deadlines, improving hiring quality, decreasing turnover, and reducing total labor costs.
Our recruiting and candidate assessment process assures the highest quality matches between job seeker and employer, so you will get people who not only have the right qualifications but who also have the appropriate personality fit for your organization.
Proven results.
More than anything, the biggest difference with BTI Solutions is the one that matters most: bottom-line results.
- 95% client satisfaction rate – measures client satisfaction vs. expectations.
- Our clients have worked with us for over 10 years, on average.
- BTI Solutions counts 4 Global Telecommunication companies as clients.
- Client referrals are BTI Solutions’ largest source of new clients.
- Google Review 4.4, Facebook Review 4.8
Key Responsibilities
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Documentation Management
- Prepare, review, and maintain all shipping and receiving documents (BOLs, packing lists, invoices, PODs, etc.).
- Ensure compliance with company, customer, and regulatory documentation requirements.
- Maintain accurate filing systems (digital and physical) for all logistics-related records.
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Communication & Coordination
- Act as the primary point of contact between the warehouse team and customers for logistics documentation and service updates.
- Coordinate with warehouse staff to track shipments, resolve discrepancies, and provide timely updates to customers.
- Support issue resolution by escalating and following up on documentation errors, delivery exceptions, or claims.
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Invoicing & Financial Support
- Generate, verify, and process logistics-related invoices in alignment with contractual agreements.
- Communicate billing details to customers and internal finance teams, ensuring accuracy and timeliness.
- Assist in resolving discrepancies in billing, payments, and supporting claims processes.
Qualifications
- Bachelor’s degree in Business, Supply Chain Management, Logistics, or related field preferred.
- 2 years of experience in logistics coordination, supply chain operations, or customer service (warehousing experience a plus).
- Strong organizational skills with attention to detail and accuracy.
- Excellent communication skills (verbal and written) for cross-team and customer interactions.
- Proficiency in MS Office (Excel, Word, Outlook); familiarity with ERP/WMS systems preferred.
- Ability to manage multiple priorities in a fast-paced environment.
Key Competencies
- Detail-oriented and process-driven.
- Strong problem-solving and follow-up skills.
- Customer-focused with ability to build positive relationships.
- Adaptability to shifting priorities and time-sensitive tasks.
