Job Summary

This role is responsible for end-to-end logistics operations across Ocean Import, Ocean Export, US Drayage, and Air Freight. The position manages customer communication, coordinates with carriers, forwarders, and drayage vendors, and oversees freight cost/billing accuracy to ensure smooth and reliable logistics execution for key accounts.

Key Responsibilities

• Ocean Import: Manage shipping schedules, review B/L and customs documentation, track inbound cargo, and resolve issues through timely customer communication
• Ocean Export: Process bookings, prepare and review shipping documents (S/O, B/L, etc.), coordinate schedules with carriers, and support export customs clearance
• US Drayage: Coordinate port/rail terminal pickup and delivery schedules, negotiate and settle drayage vendor rates, and manage demurrage/detention charges
• Air Freight: Coordinate urgent and special cargo shipments, manage flight schedules and freight rates, and communicate with forwarders
• Provide regular status updates and issue reporting to customers
• Verify vendor (carrier, forwarder, drayage company) rates and invoices, and manage the billing/settlement process
• Handle freight claims and billing dispute resolution
• Maintain logistics data and prepare reports (KPIs, cost analysis, etc.)

Qualifications and Requirements

• Bachelor's degree (Logistics, International Trade, Business, or related field preferred)
• Minimum 2 years of experience in ocean/air freight operations (experience in import, export, or drayage preferred)
• Business-level English communication skills (email and phone correspondence)
• Proficiency in MS Office (Excel, PowerPoint, etc.)
• Strong attention to detail and ability to manage multiple tasks with a high level of responsibility

Preferred Qualifications

• Prior experience at a freight forwarder, ocean carrier, or 3PL
• Understanding of US drayage/terminal operations
• Experience using TMS/ERP or other logistics systems
• Experience supporting manufacturing (especially solar/energy sector) accounts

Pay Range: $23 to $33 per hour

Benefits: Medical, dental, and vision insurance; 401(k) retirement plan; paid sick leave; life, accidental death & dismemberment (AD&D), and long-term disability (LTD) insurance; and optional voluntary life/AD&D coverage. Benefits are subject to eligibility and applicable plan terms

Why work at BTI?

We’re committed to creating a workplace where employees feel valued, supported, and empowered to grow. Our team benefits from competitive compensation, comprehensive health and wellness offerings, and opportunities for professional development. We are proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected status.

We comply with all applicable federal, state, and local employment laws, including those related to fair hiring practices, pay transparency, workplace safety, and reasonable accommodations. We are dedicated to maintaining an inclusive environment where everyone has the opportunity to succeed and contribute meaningfully.