Information Technology Support Technician

Our client is a Wealth Management organization with a beautiful HQ in Broomfield and offices in LA, Miami, and Houston. This is an amazing opportunity to join an extremely knowledgeable and polished team supporting end-users that are both in-person (Broomfield) and also remotely (across the rest of their offices). You will receive a generous salary and bonus program (typically 10-15% that is consistently paid out), amazing benefits, and an unmatched opportunity for personal and career growth.

We're seeking an IT Support Technician to join our Broomfield-based technology team. This role provides front-line technical support to end-users, both on-site and remotely, with regular exposure to VIP customers whose schedules demand urgency, discretion, and independent judgment. The ideal candidate is organized, self-directed, and comfortable owning issues through resolution—while also helping the team document and train so knowledge doesn't live in any one person's head.

Key Responsibilities

Front-Line Support & Escalation

• Provide tier 1 and tier 2 troubleshooting in person, by phone, or by email—with a roughly even mix of on-site and remote support
• Meet ticket SLAs for initial response and resolution, including occasional after-hours or weekend coverage
• Perform root cause analysis and resolve independently where possible, escalating only when genuinely out of scope
• Keep customers informed with clear, timely ticket updates

Onboarding, Offboarding & Inventory Management

• Handle new hire equipment setup, account provisioning, and technical orientations
• Handle account deprovisioning, access removal, and hardware collection and backup
• Maintain accurate, organized inventory records and stock levels; order equipment as needed
• Track hardware age and condition across the organization to keep refresh cycles proactive

Documentation & Training

• Contribute to and maintain the IT support knowledge base
• Train employees on internal systems and cybersecurity best practices
• Identify recurring issues and recommend process improvements

Technology Projects

• Participate in IT team projects as needed, with growing ownership over time
• Collaborate with colleagues across security, business, and support functions

Qualifications

• 3–5 years of IT support experience, with demonstrated ability to work independently and become productive quickly
• 3 years supporting macOS and Apple hardware in an office environment, alongside Windows and iOS
• 2 years hands-on experience with Microsoft 365, Exchange Online, and Entra ID
• 2 years experience with MDM tools such as Jamf and Intune
• 2 years experience with a ticketing system, unified communication platforms, remote management software, file storage systems, and security email gateway tools
• Exposure to enterprise networking environments, a plus

Core Competencies

• Organization — Manages tickets, inventory, and hardware lifecycles with a methodical, detail-oriented approach
• Judgment—Prioritizes competing, time-sensitive requests and knows when to resolve versus escalate
• Communication — Clear, professional written and verbal communication with end-users and VIPs
• Ownership — Sees issues through to resolution and takes initiative without waiting to be asked
• Composure — Stays professional and steady when multiple urgent issues compete for attention
• Security Mindset — Applies security best practices by default

Working Model

This is a full-time, on-site role based at our Broomfield headquarters, with a roughly even mix of in-person and remote support responsibilities. Occasional after-hours or weekend availability is expected for urgent issues. Physical demands include lifting, carrying, pushing, or pulling objects up to 50 pounds and extended periods at a desk.