What are the responsibilities and job description for the Client Analyst I position at bswift?
Responsibilities:
The primary objective of the Client Analyst I – Specialty Services position is to contribute to a team that produces “raves” through their ongoing service and support for a broad range of clients across multiple specialized functional areas.
Specialty Services includes: Verification services (dependents, life events, state waivers) Evidence of Insurability, QMCSO, COBRA, Billing. The Client Analyst I will have accountability for an area within this scope. This position is for: MISC COE - Physical Mail Processing
This position requires on-site work at our office at 500 W. Monroe in Chicago, IL. The role is on-site every day, Monday through Friday.
Specific responsibilities include the following:
Processing mail and email documents including scanning, printing, shredding, logging receipt, and indexing
All team members are required to:
Manage deliverables independently and contribute to the health of overall book of clients by delivering outstanding service
Adhere to procedures and seek clarification when necessary
Communicate risks and status of deliverables proactively
Back up fellow Analysts during absences
Adhere to processes and adapt to new procedures as they evolve
Qualifications/Experience/Skills/Other Requirements:
1 years of work experience, which can include summer jobs, internships
Familiarity with Excel and other Microsoft Office products
Focus and time management skills to complete tasks timely
Strong customer service orientation
Excellent verbal and written communication skills
Willingness to work overtime on occasion, with prior approval
Must be able to lift up to 50 pounds
Standard working hours are 8am-5pm Central Time, unless otherwise stated in the Job Description.