Senior Solutions Engineer I

Senior Solutions Engineer I (ERP Customization & Integration) ***Contract to Hire***

Department: Solutions - Technical Services

Location: Tampa, Florida and/or Remote

*********(We are not using outside recruiting firms for this role) **********

Summary of Duties & Responsibilities

The Senior Solutions Engineer I is a key technical expert responsible for designing, developing, implementing, and maintaining enterprise resource planning (ERP) systems to support business operations and growth. This role involves analyzing business requirements in a client facing position, developing tailored solutions, integrating systems, and ensuring the overall performance and reliability of ERP platforms. The Solutions Engineer also acts as a technical advisor, providing insights on best practices and driving process improvements through the effective use of ERP solutions.

Essential Functions

ERP Development and Customization

• Define integration patterns, data flow architectures, and technical standards for ERP customization across client engagements.
• Design, develop, and implement custom ERP modules and features based on business needs.
• Create and maintain system integrations between ERP systems and other business applications.
• Develop workflows, scripts, and reports to enhance ERP functionality.

System Analysis and Troubleshooting

• Analyze complex business processes and translate them into efficient ERP solutions.
• Identify, diagnose, and resolve technical issues to ensure system reliability and performance.
• Conduct system testing and debugging to maintain software quality.

Collaboration and Requirements Gathering

• Serve as the primary technical point of contact for client stakeholders during implementations and upgrades, including leading requirements workshops and presenting solution designs.
• Work closely with business stakeholders to gather and understand requirements.
• Collaborate with cross-functional teams to ensure ERP solutions align with organizational goals.
• Provide technical support and guidance during ERP system upgrades and migrations.

Estimating and Planning

• Assess the scope of projects and estimate development time, resources, and costs required.
• Provide accurate timelines and budgets for ERP-related projects.
• Contribute to project planning by identifying potential risks and dependencies.

Documentation and Compliance

• Maintain technical documentation, including system designs, workflows, and user manuals.
• Ensure ERP solutions comply with security standards and regulatory requirements.

Continuous Improvement

• Monitor emerging ERP technologies and recommend improvements or enhancements.
• Evaluate system performance and implement changes to optimize processes.

Skills & Competencies

Technical Skills

• Proficiency in ERP systems such as BST, SAP, Oracle, Microsoft Dynamics, Deltek, or NetSuite.
• Expertise in programming languages such as Java, C#, Python, or SQL.
• Experience with system integration tools and technologies (APIs, ETL tools, etc.).
• Strong knowledge of database management systems and ERP architecture.

Problem-Solving Skills

• Analytical mindset with the ability to troubleshoot and resolve complex technical issues.
• Capacity to identify inefficiencies and recommend process improvements.

Communication & Collaboration

• Strong written and verbal communication skills to interact with technical and non-technical stakeholders.
• Ability to work effectively in cross-functional teams and convey technical concepts clearly.

Organizational Skills

• Ability to manage multiple projects and deadlines simultaneously.
• Detail-oriented approach to ensure accuracy and completeness of solutions.

Leadership and Initiative

• Demonstrated ability to take ownership of projects and drive them to completion.
• Capacity to mentor junior developers and promote knowledge sharing within the team.

Team Support/Leadership

• Serve as a technical mentor to junior team members, providing guidance and support in ERP development practices.
• Lead by example in delivering high-quality solutions and promoting a culture of continuous improvement.
• Assist in defining team objectives, priorities, and workflows to align with organizational goals.
• Collaborate with leadership to establish best practices and ensure the ERP development team remains aligned with overall business strategy.
• Performs other related duties as directed.

Education or Prior Work Experience

Education:

• Bachelor’s degree in Computer Science, Information Systems, Software Engineering, or a related field.
• Master’s degree is a plus.

Experience:

• 6 Years

Reports to: Manager, Technical Services

Number Supervised: 0

Travel: Some travel possible, but not extensive

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.