What are the responsibilities and job description for the Relationship Manager position at bsnb?
Invest in your future at BSNB! BSNB is seeking an enthusiastic Relationship Manager to join our team. Join a nationally recognized bank and a capital region Best Place to Work!
A DAY IN THE LIFE
In this role, you will provide client services and operational leadership within the branch and are accountable for growing market share through customer and employee satisfaction. The Relationship Manager will coach, motivate, and provide ongoing training in referrals, bank products, the client experience, and customer excellence to all branch employees. In addition, the Relationship Manager is responsible for staffing, management, coaching and motivating the staff and handles complex service issues, ensures that security, audit and compliance procedures are followed as outlined in bank policy.
ESSENTIAL DUTIES
- Primary service provider and reviews client product needs, cross sells appropriate bank products and makes referrals to other lines of business to meet branch goals.
- Able to facilitate complex banking transactions, and identify opportunities to expand existing customer relationships.
- Meets established branch sales goals.
- Provides leadership through coaching, training, and mentoring of branch staff including ongoing timely performance feedback.
- Create a positive working environment with a focus on customer service and team development.
- Participates in community activities to network with clients and potential clients.
- Enforce or ensure compliance with all laws and regulations governing financial institutions.
QUALIFICATIONS
Associate's degree in business or related field required; Bachelor's degree preferred. Two to three years' experience in banking or related management position, with additional supervisory experience preferred. Proven sales and leadership abilities required, and demonstrated organizational skills. Computer proficiency required.
OUR INVESTMENT IN YOU
BSNB offers a generous compensation and benefits package. This includes medical, dental, vision, company-paid life insurance, voluntary insurances, both a 401(k) plan with a company match and a pension plan, and tuition reimbursement.
We invest in you with a generous paid time off package along with 11 paid holidays. We believe providing a work-life balance is key to your success and investing in your professional development is an important aspect in your growth and satisfaction.
ABOUT BALLSTON SPA NATIONAL BANK
Established in 1838, we are proud to provide community banking to individuals, families, and businesses located in the greater Capital Region. Thirteen full-service banking offices provide products and services and digital capabilities geared towards meeting the needs of the markets we serve. As a community-minded financial institution, we make giving back and volunteer work a priority.
BSNB provides all employees and applicants an equal employment opportunity in the manner required by law in all aspects of employment regardless of race, color, religion, creed, national origin, age, sex, sexual orientation, gender identity or expression, marital status, military status, disability, predisposing genetic characteristics, domestic violence victim status or any other status protected by local, state, or federal law. BSNB is a VEVRAA employer and has a desire for priority referrals of protected veterans. We thank all applicants for their interest and will contact those candidates who are under consideration.