Service Parts Analyst

BSH Home Appliances Corporation – Top Employer US 2024

Tomorrow is our home.

At BSH, People Matter. Bring your unique skills, capabilities, and experiences to our dynamic teams where your contributions will drive our innovation culture. We strive to be a workplace that values people and supports opportunities for continuous professional and personal growth. As a leading manufacturer of home appliance brands Bosch, Gaggenau, and Thermador, we prioritize having a consumer centric mindset and creating positive experiences for the consumer throughout all interactions with our products and services. Join us now and give your career a home. You Belong Here.

Service Parts Analyst

New Bern, NC / Full-time

Your responsibilities

The Service Parts Analyst support and optimize Planning (buyer/planner) and Order Management functions for the Service Parts organization to ensure excellent parts availability, on‑time and cost‑effective order fulfillment, and high service levels for key customers and distribution partners. This role contributes to inventory planning and procurement, order processing and EDI/portal operations, and distribution/warehouse coordination — by providing analysis, process management, and performance reporting.

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  Support demand‑driven inventory planning and replenishment strategy across the service parts portfolio (safety stock, min/max, MRP parameters, coverage targets).
• Develop and maintain reporting for planning and vendor performance.
• Monitor KPIs and dashboards to provide comprehensive reports, analytics, and visibility around process and planning performance to all stakeholders (fill rate, inventory value and coverage, customer backorders, appliance exchanges, etc...).
• Monitor supplier performance and facilitate escalation process to CWs, Factories and External suppliers
• Maintain controls for obsolete and slow‑moving inventory and drive inventory optimization initiatives to reduce carrying cost while protecting fill rates.
• Assist in cost and margin analysis for parts acquisition as required.
• Support order management operations including all customer/partner EDI and portal orders, timely order entry and processing, creation of deliveries and coordination with warehouse for release.
• Support process improvements for special orders, return/authorization processes, backorder handling, cancellations, and order exceptions.
• Own daily/weekly/monthly reporting and dashboards (Power BI or similar) and deliver actionable insight to leadership.
• Facilitate process improvement and automation efforts across planning and order management (system configuration, EDI improvements, portal enhancements, workflow changes).
• All other duties as assigned.

Your profile

• Four-Year College (Supply Chain, Logistics, Business, Engineering or related field or equivalent work experience) – Required
• 3-5 Years Experience (Supply Chain, Logistics, Business, Engineering or related field) - Required
• Strong analytical skills; proficiency with ERP systems (e.g., SAP, Oracle) and advanced Excel. Experience with BI tools (Power BI/Tableau) preferred.
• Proficient with data management and analysis.
• Skilled at report and presentation preparation.
• Demonstrated ability to support cross‑functional teams, influence stakeholders, and drive process improvements.
• Excellent communication skills, customer focus, and ability to handle escalations and complex problem solving.
• Travel: 10%

Your Pay & Benefits

The pay range posted for this position is based on the location noted in the posting title. Exact compensation offered may vary based on your specific skillset and work location. If the position is bonus or incentive eligible then the payments range from 0% to 200% of target with details laid out within the plan document.

Benefits offered include the following:

• Medical, dental, vision, life insurance, short- and long-term disability benefits, employee assistance program (EAP), Healthcare and Dependent Care Flexible Spending Accounts (FSA), and Health Savings Account (HSA) participation starting on the first day of the calendar month following date of hire.
• Wellness Plan that allows participating employees to earn lower medical care premiums.
• 401(k) Retirement Plan starting on the first day of the calendar month following 30 days of service. The plan provides a fully vested 100% employer match on the first 4% of compensation contributed and includes an annual employer-funded profit-sharing contribution dependent on company profitability.
• Two weeks of paid vacation for all non-temporary status new hires below Director level positions. Vacation entitlement increases based on years of service with BSH.
• Unlimited paid vacation for all Director and above level positions.
• The greater of (a) 40 hours of paid sick leave or (b) state or local minimum requirements for paid leave (Non-Production Line).
• 40 hours of paid personal leave (Production Line).
• 12 days of paid holidays per year (max 8 hours paid per day).
• Adoption Reimbursement Program, Perks at Work, and BSH Employee Purchase Program.
• BSH provides ongoing product training, uniforms, computer tablet, cell phone and a company vehicle for eligible positions.

Further information

Please visit career.bsh-group.com and learn about what makes BSH a Top Employer!

BSH is an equal opportunity employer and does not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, military service, or any other protected class. By including everyone and ensuring equal opportunities, BSH unleashes its full potential - EOE / AA Employer.

This position is eligible for the Employee Referral Bonus program.

We participate in E-Verify.