What are the responsibilities and job description for the Appointment Setter position at BSC International Inc.?
Company Description BSC International Inc. specializes in secure, hassle-free IT systems that keep remote and on-site teams reliably connected to office servers. The company focuses on cyber security, proactive system monitoring, and seamless technology setups to prevent issues before they affect operations. Services range from simple configurations to system-wide fixes, ensuring that technology functions as a true business asset. With years of experience resolving issues from viruses to printer problems, BSC International Inc. aims to provide dependable, user-friendly IT support for clients.
Role Description The Appointment Setter role at BSC International Inc. is a full-time remote position focused on supporting the sales and client services teams. Day-to-day responsibilities include calling and messaging prospective and existing clients, qualifying leads, and scheduling appointments for consultations or service discussions. The role involves maintaining accurate records in the CRM, following up on inquiries, and confirming appointment details to ensure smooth communication between clients and internal staff. The Appointment Setter will also collaborate with team members to refine scripts, share feedback from prospects, and contribute to overall lead generation efforts.
Qualifications
- Strong skills in Setting Appointments and Appointment Scheduling, with the ability to manage calendars and coordinate with multiple stakeholders.
- Experience in Lead Generation, including identifying prospects, qualifying interest, and nurturing initial contact.
- Excellent Communication and Customer Service skills, with a professional, clear, and friendly phone and written presence.
- Comfort working in a remote environment, with reliable internet access and the ability to stay organized and self-directed.
- Basic familiarity with CRM or contact management tools and standard office software.
- Attention to detail, time management skills, and the ability to handle repetitive tasks while maintaining quality.
- Prior experience in sales support, call center, or customer-facing roles is preferred but not required.
- Willingness to learn about IT and cyber security services to clearly communicate value to potential clients.