What are the responsibilities and job description for the Cloud Upgrade Specialist - Tax position at BS&A Software?
- As a Cloud Upgrade Specialist for the Tax suite, you will be responsible for successful planning, execution, and management of cloud upgrade implementations. Our Cloud Upgrade Implementation Specialist role is customer-facing and combines both technical skills and functional skills to successfully upgrade customers from our existing on-premises software to our cloud-based software
Key Responsibilities:
- Lead or support all aspects of implementation of the BS&A Cloud ERP for our customers upgrading from the on-premises BS&A solution
- Direct customer interaction to guide them through the implementation process, which includes setting the proper expectations, scheduling, training on core processes, and providing support during the implementation period
- Educate customers on how to use the Cloud-based software for their core day-to-day processes
- Support customers through all phases of the upgrade as required to ensure that all customer requirements are met, leading to successful acceptance and adoption of BS&A’s Cloud ERP software
- Diagnose, research and analyze customer concerns and requests, and ensure customer satisfaction
- Assist with data extractions and conversions
- Create and maintain documentation related to upgraded processes and client-facing materials
- Verify data and municipal customizations to ensure critical components are converted successfully
- Other duties as assigned
- Bachelor's degree in Business, Accounting/Finance, Information Systems, or equivalent work experience
- Strong work ethic
- Ability to manage projects concurrently
- Ability to thrive in a fast-paced environment
- Excellent organizational and time management skills
- Exceptional communication and customer service skills with the ability to simplify technical aspects for non-technical users
- Willingness to learn new material (technical and non-technical)
- The ability to work independently and as part of a team
- Detail-oriented and ability to follow through
- Basic SQL Knowledge is preferred but not required
- Some limited travel may be required, up to 10%. If located outside Lansing, MI area, travel to our headquarters in Lansing for initial onboarding and training may be required
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