Social Service Coordinator

Position Summary: Social Services requires demonstrated professional knowledge and skills necessary to plan, organize, and develop support services for our current residents and their families; the ability to establish and maintain effective professional working relationships with residents, families, and staff; knowledge of the inquiry and admissions process; fundamental knowledge and skill in marketing.

Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Conduct continuous family and resident counseling including crisis intervention, facility adjustment, resident status changes, etc. Assess each resident within seven (7) days of admission and on a quarterly basis. Coordinate and lead education for family support groups. Attend monthly resident council meetings (when invited by council) and address resident concerns. Coordinate room changes; notify residents and families. Coordinate changes such as room transfers, cable and telephone, pharmacy, laundry, etc. Develop and coordinate staff training sessions such as Residents’ Rights, Guest Relations, and Resident Dignity. Assist discharged residents and families with placement options. Coordinate Discharge Planning Service (i.e., discharge time, special needs) and initiate a discharge follow-up call within forty-eight (48) hours after discharge. Initiate MA 103 & Opening letter; responsible for completing forms & sending to Dept. of Welfare. Check PASSAR on admission & complete 408’s on targeted residents. Direct and assist admissions coordinator with inquiries and facility tours, marketing, and networking. Assist with admission sign-in and discharge process as needed. Establish and implement a follow-up visit system for all new residents per individual care plans. Establish and coordinate resident welcoming committee. Visit all new residents and families within 24 hours of admission to facility. Participate in quarterly care plan conferences, including invitations to families and followup review with residents. Assure good representation at care conferences. Complete Medical Assistance application with family members. Complete MA 51’s. Chari and participate in weekly rehab meetings. Participate in monthly Behavior Management meetings and follow up with any concerns. Coordinate completion of Medical Assistance applications. Practice safe working habits. Update department’s policies and procedures manual at least annually. Participate in Marketing activities. Identify Target residents/408; complete reporting forms within 48 hours of admission. Write necessary plans of care. Address resident and family concerns and/or complaints. Complete assigned MDS sections. Complete PA-PASSRR-ID forms within 48 hours of admission. Complete Notice of Non-Coverage letters and issue to resident/families. Performs other duties as assigned.

Competencies: Excellent verbal and written communication skills. Excellent organizational skills and attention to detail. Excellent time management skills. Ability to prioritize tasks.

Supervisory Responsibilities: None

Work Environment: While performing the duties of this job, the employee is in an office environment that has controlled heat and cold. The noise level is moderate to quiet. Physical Demands: Prolonged periods of sitting at a desk and working on a computer. Position requires frequent bending, stooping, stretching, and lifting. Lifting and carrying items weighting up to 30 pounds. Requires corrected vision and hearing to normal range. Ability to read, write, and communicate effectively in English.

Education / Experience: Graduate of an accredited institution with a bachelor’s degree in social work or extensive equivalent experience in the field. Prior social work experience in geriatric field preferred. Excellent time management and prioritization skills. Must be extremely organized and proactive with ability to multi-task. Excellent oral and written communication skills. Confidentiality with sensitive company information.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Education:

• Bachelor's (Required)

Experience:

• Social work experience in long term care: 1 year (Required)

Ability to Relocate:

• Bryn Mawr, PA 19010: Relocate before starting work (Required)

Work Location: In person