Program Manager (NCDOT- Integrated Systems)

Job Description

Posted Wednesday, May 20, 2026 at 4:00 AM

Build Your Career Where You Matter

Join CBX Solutions, the nation’s leading provider of architectural doors, frames, hardware, specialty products, and complete security integration services.

At CBX Solutions, trust and communication are the foundation of how we work. We foster an inclusive, collaborative culture where your voice is heard, your ideas matter, and your career has room to grow. Whether you're a problem-solver, innovator, or passionate about service, you’ll thrive here. Be part of a team that invests in your future, celebrates your success, and values your contribution.

Why Work With Us?

We’re committed to your success, personally and professionally. You’ll have access to:

• Comprehensive Benefits: Health, dental, vision, prescription coverage, life insurance, and 401(k) with company match.
• Work-Life Balance: Generous paid time off for rest, family, and self-care.
• Career Growth: You’ll benefit from continuous learning, mentorship, and leadership training including access to CBX University, our in-house development program.
• Supportive Culture: Innovation, creativity, and teamwork are at the heart of everything we do.
  
  

The NCDOT Program Manager is a specialized client facing leadership role responsible for the successful planning, design, coordination, execution, and support of projects associated with the North Carolina Department of Transportation account. This position serves as the primary technical and operational lead for the customer and acts as the bridge between sales, engineering, operations, and service delivery.

This role combines responsibilities traditionally associated with Account Support, Pre-Sales Engineering, Technical Operations Engineering, and Project Management into a single client dedicated leadership position. The individual in this role is expected to provide strategic technical guidance, maintain strong customer relationships, ensure operational execution, and lead projects from initial discovery through final completion and ongoing support.

The NCDOT Program Manager will participate in all major customer meetings and serve as a trusted advisor to both the client and internal teams.

Key Responsibilities

Client Leadership and Relationship Management

• Serve as the primary technical and operational point of contact for the NCDOT account
• Attend and actively participate in all customer meetings, project reviews, planning sessions, and coordination discussions
• Build and maintain strong working relationships with client stakeholders, contractors, consultants, and internal teams
• Provide professional guidance and recommendations to customers regarding system design, implementation strategies, operational impacts, and technical solutions
• Maintain consistent communication with the client regarding project status, risks, timelines, and expectations
• Support long term account growth through trusted partnership and technical leadership
  
  

Pre-Sales and Solution Development

• Lead technical discovery efforts, site evaluations, and requirements gathering
• Assist the Account Manager with solution development, scope validation, budgeting, and technical recommendations
• Develop and review scopes of work, bills of material, system architecture, and implementation strategies
• Coordinate with manufacturers, distributors, subcontractors, and internal resources during solution development
• Identify project risks, operational impacts, material lead times, and implementation challenges during the proposal phase
• Ensure proposed solutions align with client standards, operational requirements, and contractual obligations
  
  

Technical Operations Engineering

• Provide advanced technical oversight for all systems associated with the NCDOT account
• Support system configuration, integration, commissioning, troubleshooting, and validation activities
• Coordinate technical resources and ensure installations meet company and client quality standards
• Review and validate technical deliverables, programming requirements, testing procedures, and final system functionality
• Assist with resolving escalated technical issues and operational concerns
• Maintain technical understanding of applicable systems, platforms, standards, and manufacturer requirements
  
  

Project Management

• Maintain full ownership of assigned projects from turnover through closeout
• Develop project schedules, resource plans, milestone tracking, and execution strategies
• Coordinate labor, subcontractors, materials, and technical resources to ensure successful project delivery
• Manage project financials including labor tracking, billing progress, forecasting, and change management
• Ensure all project documentation, reporting, and client communication is maintained accurately and consistently
• Conduct regular project quality control reviews to ensure installations meet company and client expectations
• Identify and proactively resolve project risks, scheduling conflicts, scope concerns, and operational challenges
• Ensure projects are completed safely, efficiently, profitably, and in accordance with contract requirements
  
  

Qualifications

• Strong experience in physical security systems, structured cabling, intelligent transportation systems, networking, or related low voltage technologies
• Demonstrated experience in project management, technical operations, system integration, or engineering leadership
• Strong understanding of project lifecycle management including discovery, design, implementation, commissioning, and support
• Ability to communicate effectively with clients, executive leadership, technical teams, subcontractors, and field personnel
• Experience managing customer expectations, project schedules, budgets, and operational priorities
• Strong organizational, leadership, and problem-solving skills
• Ability to manage multiple priorities and adapt within a fast-paced environment
• Proficiency with project documentation, reporting systems, and Microsoft Office applications
• Experience working with government, transportation, or public sector clients preferred
  
  

Core Expectations

• Operate as a trusted advisor to both the client and internal teams
• Maintain a high level of professionalism, ownership, and accountability
• Drive projects and client relationships proactively rather than reactively
• Ensure all work is executed to company quality and operational standards
• Support collaboration between sales, engineering, operations, and service teams
• Maintain strong communication and documentation throughout all phases of project execution
• Represent the company in a professional manner at all times
  
  

Reporting Structure

This position reports to A3 leadership and works closely with Account Management, Technical Operations, Pre-Sales Engineering, Service, and Project Management teams to ensure successful client outcomes and long-term account growth.

Physical Demands

This position requires physical activity consistent with a construction or installation environment. The employee will spend more than two-thirds of their time standing, kneeling, crouching, stooping, using hands to handle or feel, and reaching with hands and arms. Approximately one-third of the time may be spent walking and engaging in verbal communication or listening. Frequent lifting and moving of materials weighing between 25 and 50 pounds is required.

Work Environment

This role may involve travel to project sites and exposure to a variety of environmental conditions. These may include outdoor weather, proximity to forklifts or other heavy machinery, and the use of hand tools or hardware. Employees may be subject to frequent heavy lifting and other physical demands typical of a construction or warehouse environment.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skills, and abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer

CBX Solutions is an Equal Opportunity Employer and a VEVRAA Federal Contractor. We are committed to providing equal employment opportunities to all qualified individuals, including minorities, females, protected veterans, and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Job Details

Pay Type Salary

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511 E Chatham St, Cary, NC 27511, USA