Quality Control Specialist

Company Description

BryceTech is a trusted leader in complex technology domains, delivering data-driven solutions in aerospace, biosecurity, and defense. We specialize in systems engineering, advanced analytics, and R&D program and operations support. Our clients – including NASA, DoD, HHS, DHS, and other civil and national security agencies – rely on us to drive mission success and accelerate innovation.

BryceTech has been recognized in the Washington Technology Fast 50 ranking of top high-growth small businesses for four consecutive years and received a GovCon Contractor of the Year Award in 2023 and 2025, underscoring our strong growth, competitive positioning, and excellence in federal contracting. With a proven track record of winning sought after contracts, scaling high-performance teams, and executing on critical government missions, BryceTech presents a compelling opportunity for strategic partnerships in the GovCon space.

Job Description

We are seeking Remote Quality Control (QC) Specialists to support FEMA’s Hermit’s Peak/Calf Canyon (HPCC) Claims Office. These specialists perform quality evaluations of Proofs of Loss (POLs), verify compliance with the Act, regulations, and policy, ensure accuracy of documentation and calculations, and support the production of determination and appeals materials.

These roles are part of a large, high-tempo operation delivering claimant-centric, accurate, and timely claims processing. Candidates should expect fast-paced work, structured workflows, and high attention to detail.

We are hiring across a range of experience levels—from mid-level Program Analysts to senior General Planners and Project Managers—to support the volume and complexity of claims reviews.

Responsibilities:

Quality Control Specialists will:

• Conduct quality reviews of Proofs of Loss (POLs) to verify eligibility, documentation completeness, valuation accuracy, and duplication of benefits.

• Ensure claims are processed in alignment with 44 CFR Part 296, FEMA policies, and the Hermit’s Peak/Calf Canyon Fire Assistance Act.

• Validate supporting documentation, including SME reports, site inspection findings, financial statements, and claimant-submitted materials.

• Provide clear, written feedback identifying errors, inconsistencies, missing documentation, or areas requiring rework.

• Track QC approvals and returns; identify trends; provide coaching guidance to reviewers through team leads.

• Ensure all work is entered into FEMA’s System of Record (SOR) with accuracy and completeness.

• Respond to real-time questions on workflow, policy interpretation, and documentation requirements.

• Maintain strict production timelines and meet FEMA’s performance standards (e.g., 3-day QC turnaround).

• Support data integrity, audit readiness, and overall quality assurance for the Claims Office.

Qualifications

Required Qualifications:

• 1-10 years of experience in claims/case processing, records review, documentation validation, customer service, or analytical program support.
• High School Diploma or Bachelors Degree required
• Ability to review documentation, identify gaps, and ensure valuation accuracy.
• Strong attention to detail and ability to manage high caseloads.
• U.S. Citizenship (required for FEMA Public Trust).

Preferred Qualifications:

• Prior FEMA or disaster recovery experience.

• Experience with Proof of Loss development, insurance claims, appeals review, or QC.

• Experience in high-volume federal claims environments (e.g., SBA, HUD, OGC, NFIP, wildfire recovery).

• Familiarity with Xactimate, GIS data, financial documentation, or valuation methodologies.

Additional Information

This position is contingent upon contract award.

BryceTech offers a full range of benefits, including competitive salary, a comprehensive health plan including dental and vision coverage, company-paid life & disability insurance policies, 401(k) plan with company match, and an educational reimbursement program.

All your information will be kept confidential according to EEO guidelines.