What are the responsibilities and job description for the System Administrator/Zoho Administrator position at BRYCER?
Company Description
BRYCER, L.P. has extensive experience in the fire, insurance, and information technology industries and created a web-based service to streamline fire and life safety data management. BRYCER's automated service, The Compliance Engine, delivers data in a uniform format to ensure compliance and a safer community. The service improves productivity and reporting for fire prevention bureaus and inspection companies. Our mission is to leverage technology to ensure fire code compliance and public safety while keeping solutions economical, efficient, and scalable.
Role Description
This is a full-time, on-site role located in Lisle, IL for a System Administrator.
The System Administrator will be responsible for:
- Zoho One/Zoho CRM administration: managing, customizing, and optimizing Zoho applications to support business operations.
- General IT support: handling day-to-day technical needs, including hardware, software, and network troubleshooting.
- Level 1 application support: serving as the first point of contact for system/application issues.
This position is key to maintaining IT infrastructure, supporting end-users, resolving technical issues, and ensuring both Zoho systems and IT operations run smoothly and securely.
Responsibilities
- Administer and optimize Zoho One/Zoho CRM (configuration, customization, automation, integrations, and reporting).
- Provide day-to-day IT support for users (hardware, software, and network).
- Deliver Level 1 application support, escalating as needed.
- Perform system administration and routine IT maintenance.
- Monitor and ensure network performance, reliability, and security.
- Partner with internal teams to streamline workflows and improve system usage.
Qualifications
- Required: Hands-on experience with Zoho One and Zoho CRM (administration, customization, and user support).
- Strong System Administration and Network Administration background.
- Proficiency in troubleshooting and providing technical support.
- Experience in information technology management and daily operations.
- Strong problem-solving skills and attention to detail.
- Ability to work independently and as part of a team.
- Bachelor’s degree in Information Technology, Computer Science, or a related field preferred.
Preferred Skills and Tools
Zoho One or Zoho CRM is a requirement.
Experience with any of the following is a plus:
- SIEM tools (e.g., Wazuh)
- Microsoft 365 administration
- Microsoft Intune device management
- Microsoft Defender security suite
- ManageEngine IT management tools
- Datadog monitoring and observability platform