Student Accounts Manager

The Student Accounts Manager plays a critical role in supporting student success by ensuring a clear, accurate, and compassionate student billing experience. This position oversees student accounts operations while serving as a trusted resource for students and families navigating tuition, fees, payments, and financial obligations. The ideal candidate brings a strong customer service mindset, excellent leadership skills, and accounting acumen.

Essential Duties & Responsibilities

• Lead Student Accounts Operations & Team Performance Provide strategic and day-to-day leadership for student accounts functions, including billing, payments, refunds, and collections. Supervise, coach, and develop staff to deliver high-quality service while meeting operational and performance metrics.
• Drive Data-Informed Decision Making & Financial Accuracy Monitor and analyze key metrics (receivables, aging, account trends) to inform strategy and improve outcomes. Ensure accurate reconciliation of student accounts and maintain strong financial controls and reporting practices.
• Champion a Human-First, Student-Centered Experience Resolve complex or sensitive account issues with professionalism, empathy, and discretion. Balance institutional policies with individualized support to ensure students feel heard, respected, and supported.
• Optimize Payment Solutions & Student Accessibility Oversee administration of payment plans and account options, aligning compliance requirements with flexible, student-focused solutions that promote persistence and financial clarity.
• Ensure Compliance & Cross-Functional Collaboration Maintain adherence to FERPA, Title IV, and institutional policies while fostering a collaborative environment with Financial Aid, Admissions, Registrar, Advising, and IT to create a seamless and supportive student experience.
  
  

Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Qualifications

• Bachelor’s degree in accounting, finance, business administration, higher education administration, or a related field
• 3–5 years of experience in a supervisory role in the area of sales, collections, customer service, or student financial services in a call center environment.
• Demonstrated experience providing customer service in a complex, policy-driven environment
• Strong communication skills with the ability to explain financial information in a clear, student-friendly way
• Performance management experience including coaching to achieve specific metrics each week/month/year
  
  

Preferred Qualifications

• Experience working directly with students in a college or university setting
• Familiarity with Title IV regulations and higher education compliance
• Experience with Banner application
  
  

Physical Demands And Work Environment

• Position requires standing or sitting in a stationary position as well as the occasional need to lift, carry, push, and/or move objects up to 10 pounds.
• Ability to effectively exchange and convey detailed, time-sensitive information in person and via telephone, with or without reasonable accommodation.
  
  

Salary

$71,500 – 76,500

Please note that the compensation information is a good faith estimate of the base pay for this position. Information about the total compensation package will be provided during the interview process.

All qualified applicants will receive consideration for employment without regard to age, race, ethnicity, national origin, color, religion, disability, marital status, veteran status, sex/gender (including pregnancy or pregnancy related conditions), sexual orientation, gender identity (including transgender status) or any other legally protected characteristics (“protected characteristics”). Bryant & Stratton College is an Equal Opportunity Employer.