What are the responsibilities and job description for the Service Manager position at BRYAN FORD?
Company Description
BRYAN FORD proudly serves the Bryan, ohio community and surrounding areas, including Napoleon, Archbold, Montpelier, and Hicksville, OH and Nirtheast Indiana. Specializing in a wide range of new and used Ford vehicles, BRYAN FORD is committed to providing exceptional customer service and expertise. Our dedicated team works to meet the automotive needs of our customers while building lasting relationships. At BRYAN FORD, customer satisfaction is at the heart of everything we do.
Role Description
As a full-time Service Manager at BRYAN FORD, you will oversee the daily operations of our service department to ensure efficiency and exceptional customer satisfaction. Responsibilities include managing service team members, coordinating schedules, ensuring compliance with safety standards, addressing customer inquiries, and optimizing overall department performance. This is an on-site role located in Fort Wayne, IN, that requires effective leadership and a proactive approach to problem-solving.
Qualifications
- Proven experience in customer service, conflict resolution, and customer-first approaches.
- Strong leadership and team management skills, with the ability to mentor and motivate staff.
- Technical knowledge of automotive service processes, diagnostics, and repair workflows.
- Proficiency in organization, scheduling, and managing service operations effectively.
- Excellent communication skills, including verbal and written communication.
- Experience working with service software and technology systems is a plus.
- A customer-focused mindset and commitment to delivering high-quality service experiences.
- High school diploma required; relevant vocational training or a degree in automotive or business management is a plus. Previous experience in the automotive industry is highly desirable.