What are the responsibilities and job description for the Deskside Support Analyst position at Bryan Cave Leighton Paisner LLP and Careers?
Position Overview
The Deskside Support Analyst facilitates the flow of information at the desktop by providing technical computer support to the Firm in a timely and responsive manner. This position uses an understanding of the Firm’s processes to assist in transitioning new technologies to production.
The Deskside Support Analyst facilitates the flow of information at the desktop by providing technical computer support to the Firm in a timely and responsive manner. This position uses an understanding of the Firm’s processes to assist in transitioning new technologies to production.
Responsibilities
- Resolves technical hardware problems on all desktop and laptop computer systems
- Provides second level support on Firm approved applications and operating systems
- Manages support calls through Incident Management System
- Participates in firmwide projects
- Installs, configures and supports network printers
- Maintains hardware inventory
- Maintains responsibility for local office equipment refresh
- Maintains and orders computer supplies
- Performs IT equipment moves, adds or changes
- Completes assigned or promised tasks on or ahead of schedule
- Provides clear and concise communication and follow-through on customer requests
- Utilizes appropriate Firm-standardized technology to address customer requirements in a timely and productive fashion
- Takes initiative to overcome obstacles when necessary to complete assignments
- Develops appropriate measures and feedback to track continuous improvement objectives
- Performs video/audio conference support
- Performs other duties as assigned
Essential Job Specifications/Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Ability to deal professionally and communicate clearly and concisely, both verbally and in writing, with internal and external customers on all levels
-
Intermediate to expert level experience with the following technologies or platforms:
- Windows
- VOIP Telephony
- Video conferencing systems such as ZOOM and Teams
- MS Office Suite – Word, Excel, Outlook, and PowerPoint
- iOS and Android
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Understanding or ability to learn the following platforms:
- iManage Document Management System
- Enterprise MDM Solutions
- Relationship management systems – web, mobile, and windows client
- Intapp Time
- Intapp Wallbuilder
- Workshare
- Remote assistance technology
- Network Printers, copiers, and various models of end user home printers
- Ability to provide after-hours IS support as needed
- Operational expertise in monitoring and maintaining current systems/processes
- Ability to work as a technical professional in a high-pressure law environment
- Ability to manage expectations, communicate status, and handle priority shifts
- Demonstrates listening skills
- Willingness and desire to attend training classes to maintain technical skill sets
- Ability to effectively work in a team environment and to work with minimal direct supervision
Travel
Minimal travel is required for this position.
Minimal travel is required for this position.
Education/Experience/Certifications
- Bachelor's degree, two (2) year technical degree or three (3) years' experience in the technology field
- Prior law firm experience preferred
- Previous training experience a plus
NOTE: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by the incumbent in the position. They are not intended to be an exhaustive list of all responsibilities, duties and skills of the employee. Duties and responsibilities may change at any time with or without notice.
The above statements are intended to describe the general nature and level of work being performed by the incumbent in the position. They are not intended to be an exhaustive list of all responsibilities, duties and skills of the employee. Duties and responsibilities may change at any time with or without notice.
BCLP is an equal opportunity employer.
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