What are the responsibilities and job description for the Customer Service Representative position at Brunswick Veterinary Clinic?
Veterinary Customer Service Representative
Job Summary
We’re seeking a friendly, organized, and compassionate Customer Service Representative (CSR) to join our veterinary team. The CSR is the first point of contact for our clients and plays a key role in ensuring each visit is a positive experience for pets and their families.
Responsibilities
- Greet clients in person and over the phone with professionalism and warmth
- Schedule appointments and manage client communications efficiently
- Process payments, estimates, and medical records accurately
- Work with your team mates to assist in client coordination and daily workflow
- Handle client questions and concerns with empathy and understanding
- Maintain accurate client and patient information in clinic software
Qualifications
- Strong communication and multitasking skills
- Proficiency with computers; prior experience with veterinary software a plus
- Prior customer service experience a must; prior experience in veterinary field preferred
- Compassionate, detail-oriented, and team-focused
- Ability to remain calm and kind in fast-paced or emotional situations
Schedule & Benefits
- Full-time position; Monday to Friday (no weekends required)
- Flexible scheduling options in a supportive team environment
- Competitive pay based on experience
- Employee pet care discounts
- Paid time off and holiday pay
- Medical care reimbursement
- Opportunities for growth, training, and career development
- Positive, team-oriented culture centered on compassion and client care
Join our dedicated, animal-loving team and help us deliver exceptional service and care to our clients and their pets every day!
Job Type: Full-time
Pay: $18.50 - $19.50 per hour
Benefits:
- 401(k) matching
- Employee discount
- Paid time off
Work Location: In person
Salary : $19 - $20