What are the responsibilities and job description for the Veterans Services Technician position at Brunswick County?
About Us
Brunswick County is a vibrant coastal community located in southeastern North Carolina with approximately 47 miles of idyllic beaches and an abundance of quaint countryside. While consistently ranked one of the fastest-growing counties in North Carolina, Brunswick County is steeped in history and hospitality, and both residents and visitors enjoy a laidback atmosphere, close-knit community, and plenty of coastal charm.
Careers
At Brunswick County we are committed to preserving our resources and enhancing the lives of our community through exceptional service. Join our team of talented staff and embark on a career where you will make a difference in the lives of those we serve. Our employees are our biggest asset, and we offer competitive wages, a comprehensive benefits package, and opportunities for advancement.
About This Opportunity
Brunswick County is seeking a customer-service-oriented and detail-focused individual to serve as a Veterans Service Technician within the Veterans Services Office. This position serves as the first point of contact for veterans, their dependents, and survivors, providing technical and administrative support to ensure responsive and efficient service delivery. The employee works closely with the Veterans Services Office Supervisor and Veterans Service Officers to support daily operations and assist individuals in navigating available veterans’ benefits and services. Responsibilities include assisting veterans and survivors with gathering information, completing forms, and obtaining necessary documentation; scheduling appointments and coordinating communications; maintaining accurate records and documentation; tracking claims, applications, referrals, and follow-up activities; and assisting with data entry, reports, correspondence, and records management. The successful candidate will demonstrate strong organizational and communication skills, attention to detail, professionalism, and a commitment to providing quality customer service to the county’s veteran community. This position reports to the Veterans Services Program Supervisor.
Education and Experience
An associate degree in office administration, public relations, or a related field, along with one to two years of administrative or clerical experience, preferably in a role involving public interaction; or an equivalent combination of education, training, and experience that demonstrates the required skills, knowledge, and abilities.
Physical Requirements
Must be physically able to operate a variety of office equipment. Must be able to exert up to 20 pounds of force occasionally, and up to 10 pounds of force frequently, or a negligible amount of force constantly to move objects.
Additional Information
Brunswick County provides equal opportunity in employment for all qualified persons regardless of race, color, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other characteristic protected by the law.
Reasonable accommodations may be provided to qualified individuals with disabilities throughout the application and employment process. If you require an accommodation, please contact us to discuss your needs.
Brunswick County is required by law to verify the identity and employment eligibility of all persons hired. Brunswick County participates in E-Verify to determine employment eligibility to work in the United States.
All positions with Brunswick County require a valid driver's license and candidates must be current on Brunswick County taxes. Offers of employment are contingent upon successful completion of a pre-employment background check and drug screening. For positions requiring work with children, selected candidates will be required to submit fingerprints to the North Carolina State Bureau of Investigation (NCSBI) for a pre-employment criminal history record check in accordance with G.S. 153A-94.2(b).
Brunswick County employees are the county's most valuable asset. Therefore, it is the county's desire to offer a very rich and generous menu of fringe benefits. You can visit https://www.brunswickcountync.gov/benefits to see more detailed information on benefits.
Brunswick County Offers The Following Benefits
Brunswick County is a vibrant coastal community located in southeastern North Carolina with approximately 47 miles of idyllic beaches and an abundance of quaint countryside. While consistently ranked one of the fastest-growing counties in North Carolina, Brunswick County is steeped in history and hospitality, and both residents and visitors enjoy a laidback atmosphere, close-knit community, and plenty of coastal charm.
Careers
At Brunswick County we are committed to preserving our resources and enhancing the lives of our community through exceptional service. Join our team of talented staff and embark on a career where you will make a difference in the lives of those we serve. Our employees are our biggest asset, and we offer competitive wages, a comprehensive benefits package, and opportunities for advancement.
About This Opportunity
Brunswick County is seeking a customer-service-oriented and detail-focused individual to serve as a Veterans Service Technician within the Veterans Services Office. This position serves as the first point of contact for veterans, their dependents, and survivors, providing technical and administrative support to ensure responsive and efficient service delivery. The employee works closely with the Veterans Services Office Supervisor and Veterans Service Officers to support daily operations and assist individuals in navigating available veterans’ benefits and services. Responsibilities include assisting veterans and survivors with gathering information, completing forms, and obtaining necessary documentation; scheduling appointments and coordinating communications; maintaining accurate records and documentation; tracking claims, applications, referrals, and follow-up activities; and assisting with data entry, reports, correspondence, and records management. The successful candidate will demonstrate strong organizational and communication skills, attention to detail, professionalism, and a commitment to providing quality customer service to the county’s veteran community. This position reports to the Veterans Services Program Supervisor.
Education and Experience
An associate degree in office administration, public relations, or a related field, along with one to two years of administrative or clerical experience, preferably in a role involving public interaction; or an equivalent combination of education, training, and experience that demonstrates the required skills, knowledge, and abilities.
Physical Requirements
Must be physically able to operate a variety of office equipment. Must be able to exert up to 20 pounds of force occasionally, and up to 10 pounds of force frequently, or a negligible amount of force constantly to move objects.
Additional Information
Brunswick County provides equal opportunity in employment for all qualified persons regardless of race, color, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other characteristic protected by the law.
Reasonable accommodations may be provided to qualified individuals with disabilities throughout the application and employment process. If you require an accommodation, please contact us to discuss your needs.
Brunswick County is required by law to verify the identity and employment eligibility of all persons hired. Brunswick County participates in E-Verify to determine employment eligibility to work in the United States.
All positions with Brunswick County require a valid driver's license and candidates must be current on Brunswick County taxes. Offers of employment are contingent upon successful completion of a pre-employment background check and drug screening. For positions requiring work with children, selected candidates will be required to submit fingerprints to the North Carolina State Bureau of Investigation (NCSBI) for a pre-employment criminal history record check in accordance with G.S. 153A-94.2(b).
Brunswick County employees are the county's most valuable asset. Therefore, it is the county's desire to offer a very rich and generous menu of fringe benefits. You can visit https://www.brunswickcountync.gov/benefits to see more detailed information on benefits.
Brunswick County Offers The Following Benefits
- Vacation Leave
- Sick Leave
- Petty Leave
- Paid Holidays
- Longevity Pay
- Health Insurance
- 401 (k) Plan
- 457 Deferred Compensation Plan
- Term Life Coverage
- Long Term Disability
- Short Term Disability
- Flexible Spending Accounts
- Vision Insurance
- Universal Life Insurance
- Critical Illness
- Tuition Assistance