School Technology Technician

TITLE: SCHOOL TECHNOLOGY TECHNICIAN

PRIMARY FUNCTION:

The School Technology Technician supports and maintains both administrative, instructional and CTE computers, software, and networks. This work includes repair of all technology-related equipment. The employee provides on-site assistance in all classrooms/labs including CTE, media centers, and administrative offices. Employee identifies problems and takes appropriate corrective action. Employee installs and upgrades all technology-related equipment in network and stand-alone environments. Typically, this employee will provide first response support from the system level for the maintenance and operation of computers, software, and networks at the building level. The employee may have multiple sites to maintain.

QUALIFICATIONS:

Licensing/Certification:

• Valid North Carolina Driver’s License
• A , Network , Security certifications are a plus
• Additional certifications in Microsoft and/or CISCO are a plus

Education:

An associate's degree in Computer Science, Technology or related experience

Experience:

• Combination of (4) four years of education and/or experience with desktop and peripheral troubleshooting in a network environment
• Experience in an educational environment preferred
• Any combination of education, training, and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job

ESSENTIAL FUNCTIONS:

• Under the supervision of the Client Services Manager, assists with the installation of hardware, software, and related peripherals
• Ensures the maintenance of all computers and software by monitoring performance
• Process work orders in a timely manner with professional problem resolution focused customer service
• Installs upgrades to hardware and software
• Maintains asset paperwork for room assignments, transfers and disposals
• Assists with inventory processes as assigned by the supervisor.
• Makes recommendations to building-level staff regarding upgrades and replacement of technology-related equipment
• Operates standard and specialized electronics devices in testing and troubleshooting computers and other technology-related equipment
• Attends classes and seminars to enhance knowledge of equipment and operating systems
• Performs other related duties as assigned.
• Available for after hours emergencies and weekends to assist with the restoration of network services
• Responds to emergency situations during or after hours for the purpose of resolving failures or mitigating cybersecurity events
• Duties as assigned by Client Services Manager or Director

KNOWLEDGE, ABILITIES, AND SKILLS:

• Strong knowledge of computers and related technologies
• Advanced knowledge of local area networks
• Ability to communicate effectively with all levels of technology users
• Ability to establish and maintain effective working relationships
• Ability to prioritize work through time management to meet deadlines

REPORTS TO: Client Services Manager

PHYSICAL DEMANDS:

Strength and energy sufficient to maintain an active work schedule involving driving and/or physical exertion; hearing and speaking to exchange information; seeing to perform assigned duties requiring close vision and ability to adjust focus; ability to distinguish between colors; standing, stooping, or sitting for extended periods of time; frequently walking; kneeling, bending at the waist and knee, and reaching overhead, above the shoulders and horizontally as needed; dexterity of hands and fingers to operate tools and equipment; frequently lifting and or moving up to 10 pounds and occasionally lifting and/or moving up to 25 pounds; and ability to work at heights on ladders.

WORK ENVIRONMENT:

The employee regularly works in indoor conditions and regularly works near video display. The noise level in the work environment is usually minimal to moderate. The employee interfaces with all levels of individuals within the school district.

TERMS OF EMPLOYMENT: 12 months

SALARY GRADE: O

FLSA STATUS: Non-Exempt

OSHA: An employee in this position is not to handle any human body fluids, biological agents, laboratory chemicals, or be exposed to hazardous materials such as noise, asbestos, or carcinogens.

ADA: The employer will make reasonable accommodations to enable individuals with disabilities to perform essential job functions in compliance with the Americans with Disabilities Act of 1990.

This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.

Job Types: Full-time, Permanent

Pay: $3,794.97 - $4,572.64 per month

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person

Salary : $3,795 - $4,573