What are the responsibilities and job description for the PRODUCT SUPPORT ENGINEER (Mining and Construction) position at Brunner & Lay Inc?
Product Support Engineer
Location: Springdale, AR
Travel: Extensive travel throughout North America
Industry: Mining and Construction Tooling
Position Summary
The Product Support Engineer is a hands-on, field-based role supporting Brunner & Lay’s consumable tooling used in underground mining, quarry, and construction applications. This position serves as a direct technical resource for customers and the sales team, while also acting as a critical link between field performance and internal engineering, manufacturing, and quality teams.
This role focuses on product performance, troubleshooting, testing, and continuous improvement. It requires strong technical judgment, comfort working in underground environments, and the ability to translate real-world field feedback into actionable product and process improvements.
Key Responsibilities
Conduct field testing of new and existing consumable tooling to validate performance, reliability, and application fit.
Provide on-site technical support to customers, mine supervisors, blasters, and drilling crews to resolve product issues.
Work closely with the sales team to support customer trials, product demonstrations, and technical training.
Translate field observations and customer feedback into engineering, manufacturing, and quality improvements.
Design, revise, and support tooling products throughout the product lifecycle.
Coordinate product testing programs, including test methods, data collection, and performance analysis.
Prepare technical reports, documentation, and recommendations for internal teams and sales leadership.
Support continuous improvement efforts through root cause analysis and corrective actions.
Collaborate with Engineering, Quality, Product Management, and Manufacturing to align on product standards.
Provide engineering support to the manufacturing plant, including CNC programming support, production setups, tooling, and gauging as needed.
Qualifications
Bachelor’s degree in Mechanical, Industrial, Mining Engineering, or related field preferred. Equivalent hands-on technical experience will be considered.
Experience in mining, underground drilling, quarry, or industrial manufacturing environments strongly preferred.
Prior field experience as a blaster, mine supervisor, drilling lead, or technical specialist is a plus.
Strong problem-solving skills with the ability to work directly with end users in demanding environments.
Effective verbal and written communication skills.
Ability and willingness to work in underground and quarry environments.
Willingness to travel extensively throughout North America.
Valid driver’s license with a satisfactory driving record.
Experience with parametric CAD software; Autodesk Inventor preferred.
Why This Role Matters
Directly impacts customer satisfaction and long-term relationships.
Plays a key role in improving product performance and reliability.
Ensures field knowledge drives smarter design and manufacturing decisions.
Supports Brunner & Lay’s reputation as a trusted technical partner in mining and construction tooling.
About Brunner & Lay, Inc.
Founded in 1882, Brunner & Lay, Inc. is a global manufacturer of hydraulic and pneumatic tool accessories serving the construction, mining, and demolition industries. Headquartered in Springdale, Arkansas, the company combines over a century of experience with modern manufacturing capabilities and a strong commitment to product quality and customer support.
Benefits
Competitive salary
Paid holidays
401(k) plan
Medical, dental, and vision insurance
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A shorter posting version for LinkedIn or Indeed
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