Operations Associate - Saks Troy

About us:

"Those who work with us take part in the company’s life. Everybody knows that their work is an indispensable contribution to our shared growth "

– Brunello Cucinelli

Brunello Cucinelli, founded in 1978 by the eponymous designer and entrepreneur, is an Italian house operating in the absolute luxury sector, specializing in cashmere and the international informal luxury ready-to-wear sector. As a perfect blend of industry and craftsmanship, our products are designed to stand the test of time. The whole world is fascinated by the products of our country, by the careful selection of raw materials, and the search for the highest quality and creativity in every step of the production chain. Today, the Brunello Cucinelli company finds its true meaning and aesthetic pursuit in manual skills, craftsmanship and the exclusivity of its collections. They are the truest expression of humanity and of creativity and, as such, are fundamental to us.

Who you are:

The Operations Associate will support the daily operations of our concession shop located within Saks Fifth Avenue. In this role, you will ensure smooth back-of-house processes, maintain inventory accuracy, and support the sales team in delivering an exceptional client experience. You will act as a liaison between our brand and Saks internal teams to uphold operational standards aligned with our luxury service expectations.

What You’ll Do:

• Support daily operations, including receiving, tagging, and replenishing merchandise.
• Perform regular and as needed cycle counts to reduce shrink and improve inventory accuracy.
• Ensure all product movement is performed without error and packaged to company standards.
• Arrange all inbound and outbound shipping (including client-facing orders as well as inter-boutique transfers).
• Ensure appropriate files are maintained with documentation regarding movements.
• Support execution of Visual Merchandising directives by having product prepared and ensure VM standards are maintained throughout the day, communicating support needs to store leadership.
• Partner with store leadership on inventory reporting and make recommendations for resolutions to issues that arise.
• Communicate with corporate partners regarding product needs, inventory discrepancies, or operational concerns.
• Collaborate closely with Saks teams to ensure brand standards are consistently upheld and operational expectations are met.
• Manage and maintain adequate supply levels, including packaging materials, to support daily boutique operations.
• Support the team by promptly locating and retrieving alternate sizes, colors, and styles to enhance the client experience.
• Support store leadership in maintaining boutique standards with regards to maintenance needs and facilities management.
• Consistently demonstrate product knowledge to support store sales, reduce inventory discrepancies, ensure transfer/shipping accuracy, and maintain physical product integrity.
• Under the guidance and direction of store leadership, support managerial objectives including opening and closing the store, cash handling, and other tasks as assigned.
• Support the physical inventory process in partnership with store leadership including leading and conducting physical inventory.
• Demonstrate integrity and accountability by consistently following company policies and acting with professionalism in all interactions.
• Foster teamwork and collaboration to achieve shared goals and celebrate successes and growth opportunities.

Qualifications:

• High School Diploma required
• 2-5 years’ experience in an operations-focused role
• Experience working in an elevated retail or hospitality environment
• Strong organizational and communication skills (both written and verbal)
• Proficiency in POS systems, Microsoft Office, Outlook, and Excel
• Proficiency with inventory platforms; familiarity with RFID technology is a plus
• Flexibility and adaptability when workload or tasks are changed as necessitated by business
• Ability to stand for multiple hours and lift up to 40 pounds without assistance
• Ability to work a flexible schedule including weekends and holidays

EEOC

Brunello Cucinelli is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.