Sales Support Associate (Third Party Payroll)

Overview

Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker’s high-performance scientific instruments and high-value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity and customer success in life science molecular research, in applied and pharma applications, in microscopy and nano analysis, and in industrial applications, as well as in cell biology, preclinical imaging, clinical phenomics and proteomics research and clinical microbiology.

Today, worldwide more than 11,000 employees are working on this permanent challenge at over 90 locations on all continents. Bruker continues to build upon its extensive range of products and solutions, its broad base of installed systems and a strong reputation among its customers. Being one of the world's leading analytical instrumentation companies, Bruker is strongly committed to further fully meeting its customers’ needs as well as to continue to develop state-of-the-art technologies and innovative solutions for today's analytical questions.

About Bruker AXS: As one of the world’s leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve the safety of products, to accelerate time-to-market, and to support industries in successfully enhancing the quality of life. We have been driving innovation in analytical instrumentation for over 60 years now. Today, more than 8,500 employees distributed across 90 locations around the world continue to delight our customers with innovative solutions.

Bruker Nano, one of Bruker’s four operating segments, provides customers in academic and governmental institutions, life science, materials, and applied industries with the tools to determine the characteristics of matter and visualize the structure of molecules. Divisions within BNANO include Bruker AXS, Bruker Nano Surfaces and Metrology, Fluorescence Microscopy, and Canopy.

Bruker India is looking for an Sales Support Associate (Third Party Payroll) to be based in based in Mumbai, India.

Responsibilities

Sales Support Associate (Primary Responsibility)

• Portal Monitoring: Monitor Tender-Tiger and all active government portals daily for new tender notifications
• Portals include GeM, CPPP, SAP Ariba, state eProcurement portals, and PSU-specific platforms
• Maintain and renew vendor registrations, DSC (Digital Signature Certificates), and login credentials for all portals
• Opportunity Tracking: Identify and shortlist relevant tenders and prepare a live tracker with deadlines, status, and next actions
• Bid Preparation: Study tender documents, check eligibility criteria, and prepare complete bid packages including technical (support from sales team), commercial, and financial sections
• Coordinate with Sales Managers for Go/No-Go decisions and commercial inputs
• Liaise with the Technical team to verify product specification compliance
• Collect updated certificates, datasheets, and compliance documents from relevant teams
• Prepare compliance statements and supporting documents required for submission
• EMD & Bank Guarantees: Coordinate EMD (Earnest Money Deposit) and bank guarantee arrangements with the Finance team
• Submission: Upload and submit bid documents on portals strictly within deadlines — accuracy is critical; errors can result in disqualification or incorrect bid values
• Pre-bid Meetings: Attend pre-bid meetings on behalf of the company; submit clarification questions and track responses
• Pricing Coordination: Coordinate pricing approvals for government tenders; track local accessory pricing.
• Reporting: Maintain monthly reports on tender pipeline, bids submitted, win rate, and win/loss analysis for Sales leadership

Order Processing (Secondary Responsibility)

• Sales Order Management: Assist the Sales team with post-sales order processing, including customer contract review, sales order creation, and billing through SAP and Salesforce
• Aftermarket & Spares: Process aftermarket orders including spare parts, service contracts, and consumables; manage spare parts movement to and from the local warehouse
• Quotations & Follow-up: Prepare quotations for aftermarket services in coordination with Service Managers; proactively follow up for order conversion and timely customer payment
• Import & Export: Order spare parts and consumables from headquarters in Germany; monitor timely delivery in line with customer requirements and import/export regulations
• Handle full import/export procedures for India, including export control screening
• Good knowledge of Incoterms, LC (Letter of Credit), and BG (Bank Guarantee) review
• Invoicing: Generate and send invoices to customers in a timely manner in coordination with the Finance team
• CRM & Database: Maintain an accurate customer database in Salesforce Service Cloud, including warranty information and service agreements
• Back-office Support: Support South Africa's back-office operations as needed

Qualifications

• Graduate in any discipline; a background in Commerce, Science, or Engineering is preferred
• 3–6 years of experience in a back-office, order processing, or tender management role, preferably in an analytical instruments or industrial equipment company
• Hands-on experience with government tender portals — GeM, SAP Ariba, CPPP, or PSU portals
• Experience with DSC (Digital Signature Certificate) procurement, installation, and renewal
• Working knowledge of import/export procedures, Incoterms, and banking instruments (LC, BG)
• Proficient in MS Office (Word, Excel, PowerPoint); experience with SAP and Salesforce is preferred
• Familiarity with Bruker or other analytical instrumentation products is an advantage

Key Skills

• High attention to detail — errors in tender submissions or order processing can have serious commercial consequences
• Ability to manage multiple deadlines simultaneously without compromising accuracy
• Strong coordination and follow-up skills across Sales, Technical, and Finance teams
• Self-motivated and able to work independently with minimal supervision
• Clear written and verbal communication in English; Hindi proficiency is an advantage
• Positive team player with a proactive, problem-solving attitude

What We Offer

• Opportunity to work with a globally recognized leader in analytical instrumentation
• Exposure to a wide range of government and private sector procurement processes
• Collaborative and performance-driven work environment

Bruker is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.