What are the responsibilities and job description for the Lead, Service Parts Operations and Global Logistics position at Bruker?
Overview
Bruker is enabling scientists and engineers to make breakthrough post-genomic discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in post-genomic life science molecular and cell biology research, in applied and biopharma applications, in microscopy, as well as in industrial and cleantech research, and semiconductor metrology in support of AI. Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, proteomics and multiomics, spatial and single-cell biology, structural and condensate biology, as well as in clinical microbiology and molecular diagnostics.
For more information, please visit www.bruker.com
The Lead, Service Parts Operations and Global Logistics leads the development and execution of a global service parts ecosystem supporting advanced semiconductor and scientific instrumentation customers.
This role is responsible for ensuring next-day availability of critical spare parts, while optimizing inventory investment, logistics efficiency, and overall service performance. The position blends strategic planning and hands-on execution, driving measurable improvements in uptime, customer satisfaction, and working capital efficiency.
Responsibilities
Strategy & Network Optimization
- Define and implement a global service parts strategy aligned to uptime, speed, and cost objectives
- Design and optimize a multi-echelon distribution network (forward stocking, regional depots, central hubs) to enable rapid fulfillment
- Establish segmentation models (criticality, demand behavior, supply risk) to drive stocking policies
Forecasting & Inventory Planning
- Lead forecasting models leveraging installed base, usage trends, and product lifecycle dynamics
- Implement service-level–based safety stock and replenishment strategies
- Improve forecast accuracy, inventory turns, and fill rate performance
Service Performance & Customer Impact
- Deliver high service levels, including same-day / next-day parts availability for critical systems
- Reduce customer downtime and eliminate escalations driven by parts shortages
- Partner closely with field service and technical support teams to align demand and execution
Logistics & Fulfillment Execution
- Optimize global logistics (3PLs, freight, depot balancing) to meet SLA commitments
- Reduce premium freight while maintaining responsiveness for urgent downtime events
- Enable scalable processes for global parts fulfillment
Inventory & Financial Management
- Balance service levels with working capital efficiency
- Drive reduction in excess & obsolete inventory and improve asset recovery
- Improve repair cycle times and procurement lead times
Governance & Cross-Functional Leadership
- Establish KPIs and operating cadence for service parts performance (fill rate, inventory health, uptime impact)
- Lead cross-functional collaboration across engineering, supply chain, finance, and service operations
Deliver data-driven insights and drive continuous improvement initiatives
Qualifications
- Post Graduates / Graduates with 8–12 years of experience in service supply chain, spare parts planning, or logistics
- Experience supporting complex capital equipment or instrumentation environments (semiconductor preferred)
- Strong expertise in inventory planning, forecasting, and global logistics operations
- Proven ability to drive cross-functional alignment and deliver measurable operational improvements