What are the responsibilities and job description for the Support Engineer position at Bruker Nano Surfaces & Metrology?
JOB REQUIREMENTS: Support Engineer Job Locations US-WI-Madison ID
2025-18485 Job Function Service & Support Overview Bruker is one of the
world\'s leading analytical instrumentation companies enabling scientist
to make breakthrough discoveries and develop new application that
improve the quality of human life. Our high-performance products and
high-value life science and diagnostic solutions are trusted by leading
businesses, institutes, and scientists worldwide. Today, more than 8,500
employees at over 90 locations are working on this permanent challenge
to make the world a better place Responsibilities Responsible to provide
first line technical support to field engineers and customers using
technical documentation, telephone support and remote diagnostic tools.
Maintain spare parts inventory, applications lab equipment, and provide
on-site customer and factory training. Travel as necessary to support
field operations and cross train field engineers. Provide technical
phone support to customers and field service personnel worldwide for
Bruker AXS products. Perform system repairs and maintain repair
documentation of customer material and return to stock parts from the
field. Provide input and create service bulletins and other technical
documentation. Configure computers and peripherals as required
Contribute to the development and delivery of service training classes.
Assist in the development and updating of technical maintenance manuals.
Work closely with Engineering and Manufacturing to resolve hardware and
software problems in the field. Ensure Corrective/Preventive Action
Reports (CPAR) are submitted as necessary. Ability to travel, as
necessary to support field operations. Up to 50% travel. Qualifications
KNOWLEDGE, SKILLS, AND ABILITIES Ability to work independently and in a
team environment. Motivated self-starter Ability to handle multiple
tasks effectively. Excellent customer service skills with the ability to
communicate clearly and effectively. High level technical hardware and
Software Skills Related To Complex Instrumentation. EDUCATION/EXPERIENCE
REQUIREMENTS Strong competency with complex systems and technology to
include electrical/electronics, mechanics, software, and chemistry
technology. 2- or 4-year degree in electronics, physics, chemistry,
related sciences, or equivalent experience. Military training in
technical fields is a plus. At Bruker, base salary is part of our total
compensation. The estimated base salary range for this full-time
position is between \$28.38 hourly - \$36.06 hourly provides an
opportunity to progress as you grow and develop within a role.The base
salary for the role will depend on a several job-related factors,\...
For full info follow application link. Bruker is an equal opportunity
employer. We evaluate qualified applicants without regard to race,
color, religion, sex, national origin, disability, veteran status, and
other protected characteristics. \*\*\*\*\* APPLICATION INSTRUCTIONS:
Apply Online: ipc.us/t/CA65C21ABF6540DA
2025-18485 Job Function Service & Support Overview Bruker is one of the
world\'s leading analytical instrumentation companies enabling scientist
to make breakthrough discoveries and develop new application that
improve the quality of human life. Our high-performance products and
high-value life science and diagnostic solutions are trusted by leading
businesses, institutes, and scientists worldwide. Today, more than 8,500
employees at over 90 locations are working on this permanent challenge
to make the world a better place Responsibilities Responsible to provide
first line technical support to field engineers and customers using
technical documentation, telephone support and remote diagnostic tools.
Maintain spare parts inventory, applications lab equipment, and provide
on-site customer and factory training. Travel as necessary to support
field operations and cross train field engineers. Provide technical
phone support to customers and field service personnel worldwide for
Bruker AXS products. Perform system repairs and maintain repair
documentation of customer material and return to stock parts from the
field. Provide input and create service bulletins and other technical
documentation. Configure computers and peripherals as required
Contribute to the development and delivery of service training classes.
Assist in the development and updating of technical maintenance manuals.
Work closely with Engineering and Manufacturing to resolve hardware and
software problems in the field. Ensure Corrective/Preventive Action
Reports (CPAR) are submitted as necessary. Ability to travel, as
necessary to support field operations. Up to 50% travel. Qualifications
KNOWLEDGE, SKILLS, AND ABILITIES Ability to work independently and in a
team environment. Motivated self-starter Ability to handle multiple
tasks effectively. Excellent customer service skills with the ability to
communicate clearly and effectively. High level technical hardware and
Software Skills Related To Complex Instrumentation. EDUCATION/EXPERIENCE
REQUIREMENTS Strong competency with complex systems and technology to
include electrical/electronics, mechanics, software, and chemistry
technology. 2- or 4-year degree in electronics, physics, chemistry,
related sciences, or equivalent experience. Military training in
technical fields is a plus. At Bruker, base salary is part of our total
compensation. The estimated base salary range for this full-time
position is between \$28.38 hourly - \$36.06 hourly provides an
opportunity to progress as you grow and develop within a role.The base
salary for the role will depend on a several job-related factors,\...
For full info follow application link. Bruker is an equal opportunity
employer. We evaluate qualified applicants without regard to race,
color, religion, sex, national origin, disability, veteran status, and
other protected characteristics. \*\*\*\*\* APPLICATION INSTRUCTIONS:
Apply Online: ipc.us/t/CA65C21ABF6540DA
Salary : $28 - $36