What are the responsibilities and job description for the Instrument Support Engineer position at Bruker Nano Surfaces & Metrology?
JOB REQUIREMENTS: Instrument Support Engineer Job Locations
US-WI-Madison ID 2025-18562 Job Function Service & Support Overview
Bruker is enabling scientists to make breakthrough discoveries and
develop new applications that improve the quality of human life.
Bruker\'s high-performance scientific instruments and high-value
analytical and diagnostic solutions enable scientists to explore life
and materials at molecular, cellular and microscopic levels. In close
cooperation with our customers, Bruker is enabling innovation, improved
productivity and customer success in life science molecular research, in
applied and pharma applications, in microscopy and nanoanalysis, and in
industrial applications, as well as in cell biology, preclinical
imaging, clinical phenomics and proteomics research and clinical
microbiology. Today, worldwide more than 11000 employees are working on
this permanent challenge at over 90 locations on all continents. Bruker
continues to build upon its extensive range of products and solutions,
its broad base of installed systems and a strong reputation among its
customers. Being one of the world\'s leading analytical instrumentation
companies, Bruker is strongly committed to further fully meet its
customers\' needs as well as to continue to develop state-of-the-art
technologies and innovative solutions for today\'s analytical questions.
Bruker AXS, a Bruker subsidiary, is looking for an Instrument Support
Engineer to provide first line technical support to field engineers and
customers using technical documentation, telephone support and remote
diagnostic tools. They will also maintain spare parts inventory,
applications lab equipment, and provide on-site customer and factory
training. Travel as necessary to support field operations and cross
train field engineers. This position is onsite in Madison, WI.
Responsibilities Provide technical phone support to customers and field
service personnel worldwide for Bruker AXS products. Perform system
repairs and maintain repair documentation of customer material and
return to stock parts from the field. Provide input and create service
bulletins and other technical documentation. Configure computers and
peripherals as required Contribute to the development and delivery of
service training classes. Assist in the development and updating of
technical maintenance manuals. Work closely with Engineering and
Manufacturing to resolve hardware and software problems in the field.
Ensure Corrective/Preventive Action Reports (CPAR) are submitted as
necessary. Ability to travel, as necessary to support field operations.
Up to 50% travel. Qualifications KNOWLEDGE, SKILLS, AND ABILITIES
Ability to work independently and in a\... For full info follow
application link. Bruker is an equal opportunity employer. We evaluate
qualified applicants without regard to race, color, religion, sex,
national origin, disability, veteran status, and other protected
characteristics. \*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/FE18E504E8D54C21
US-WI-Madison ID 2025-18562 Job Function Service & Support Overview
Bruker is enabling scientists to make breakthrough discoveries and
develop new applications that improve the quality of human life.
Bruker\'s high-performance scientific instruments and high-value
analytical and diagnostic solutions enable scientists to explore life
and materials at molecular, cellular and microscopic levels. In close
cooperation with our customers, Bruker is enabling innovation, improved
productivity and customer success in life science molecular research, in
applied and pharma applications, in microscopy and nanoanalysis, and in
industrial applications, as well as in cell biology, preclinical
imaging, clinical phenomics and proteomics research and clinical
microbiology. Today, worldwide more than 11000 employees are working on
this permanent challenge at over 90 locations on all continents. Bruker
continues to build upon its extensive range of products and solutions,
its broad base of installed systems and a strong reputation among its
customers. Being one of the world\'s leading analytical instrumentation
companies, Bruker is strongly committed to further fully meet its
customers\' needs as well as to continue to develop state-of-the-art
technologies and innovative solutions for today\'s analytical questions.
Bruker AXS, a Bruker subsidiary, is looking for an Instrument Support
Engineer to provide first line technical support to field engineers and
customers using technical documentation, telephone support and remote
diagnostic tools. They will also maintain spare parts inventory,
applications lab equipment, and provide on-site customer and factory
training. Travel as necessary to support field operations and cross
train field engineers. This position is onsite in Madison, WI.
Responsibilities Provide technical phone support to customers and field
service personnel worldwide for Bruker AXS products. Perform system
repairs and maintain repair documentation of customer material and
return to stock parts from the field. Provide input and create service
bulletins and other technical documentation. Configure computers and
peripherals as required Contribute to the development and delivery of
service training classes. Assist in the development and updating of
technical maintenance manuals. Work closely with Engineering and
Manufacturing to resolve hardware and software problems in the field.
Ensure Corrective/Preventive Action Reports (CPAR) are submitted as
necessary. Ability to travel, as necessary to support field operations.
Up to 50% travel. Qualifications KNOWLEDGE, SKILLS, AND ABILITIES
Ability to work independently and in a\... For full info follow
application link. Bruker is an equal opportunity employer. We evaluate
qualified applicants without regard to race, color, religion, sex,
national origin, disability, veteran status, and other protected
characteristics. \*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/FE18E504E8D54C21
