Field Service Systems/Applications Engineer

Overview

Bruker is one of the world’s leading analytical instrumentation companies enabling scientist to make breakthrough discoveries and develop new application that improve the quality of human life.  Our high-performance products and high-value life science and diagnostic solutions are trusted by leading businesses, institutes, and scientists worldwide.  Today, more than 11,000 employees at over 90 locations are working on this permanent challenge to make the world a better place.

Responsibilities

SUMMARY OF RESPONSIBILITIES:

The Field Service, System, and Applications position within the service organization is an ambassador of Bruker Nano Surfaces and Metrology Division. Bruker Nano Surfaces and Metrology manufactures the world's leading Atomic Forces Microscopes, Nano-IR, Cryo Dry Cleaning systems, Stylus profilers, X-Ray Metrology (XRR, XRD, XRF, XRI, TXRF), Mask Repair, and non-contact 3D optical microscope instrumentation. This technical role is responsible for customer direct post-sale instrumentation and application support including: installation, basic user and application training, instrument diagnostics/fix, and post-sale developed applications support. Individual must be customer focused with strong industry background and technical experience capable of independent judgement that enables our customers to maintain their instrument at peak performance and maximize productivity for their intended use case.

ESSENTIAL FUNCTIONS: 

ENVIRONMENTAL REQUIREMENTS:

• Travel both domestically and internationally for both training and customer support as needed
• Able to work in Government sites, Semiconductor cleanroom, production floor, & laboratory environments
• Must have & maintain valid driver’s license

KNOWLEDGE, SKILLS, AND ABILITIES:

Customer focused, passionate about science and technology, and passionate to enable customers with Bruker technology. Basic understanding of semiconductor processing and the integral role the metrology equipment plays within the process. Proven understanding of engineering problem solving methods, statistical process control, and Gauge repeatability and reproducibility calculations. Proven experience of analytical capability, theoretical understanding of physics, working knowledge of electronics, mechanics, control systems, computers, networking, and common tooling such as oscilloscope, multi-meter, etc… to be an effective independent problem solver of complex system, product user, and/or application issues. Proven experience, independent judgment and discretion necessary to install, qualify and be a trainer and technical resource that empowers our customers in the use of complex electro-mechanical instrumentation. Proven experience to independently provide clear, logical, and effective communication. Proven experience to develop, communicate, implement, and execute assigned project including achieving required deliverables on time.

Qualifications

Minimum of doctorate degree, PhD, in scientific or engineering field from accredited university or college, or master’s degree in scientific or engineering field from accredited university or college with 3 year relevant experience, or bachelor’s degree in scientific or engineering field from accredited university or college with 5 year relevant experience

US Citizenship or Permenant Residence.

At Bruker, the base salary is part of our total compensation. The estimated base salary range for this full-time position is between $64,800 and $115,500 and provides an opportunity to progress as you grow and develop within a role. The base salary for the role will depend on several job-related factors, including, but not limited to, education, training, experience, the geographic location of the successful candidate, skills, competencies, job-related knowledge, and travel requirements for this position. Full-time employees may also be eligible for a performance-related incentive in addition to a full range of benefits, including 401(k) with company match, an employee stock purchase plan, medical and dental plans, life insurance, short-term and long-term disability insurance, employee assistance program and paid time off including vacation, sick time and holidays, and more.

Bruker is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.

Certain positions at Bruker require compliance with export control laws and as a result, all interviewed candidates for all positions will be screened pre-interview to determine their eligibility in light of export control restrictions.  

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Salary : $64,800 - $115,500