Operations Manager - San Angelo, TX

JOB DESCRIPTION

Operation Manager will report to area General Manager. They will assume a strategic role for overseeing and directing all dealership location operating activities. As a leader of people, this position must lead by example, develop an engaged team that is committed to providing the highest level of customer service and promoting our organization as the dealership and employer of choice. Primary responsibilities include, but are not limited to, the day-to-day responsibility for leading, planning, implementing, managing and controlling parts and service related activities of the location. Along with the General Manager, this will include responsibility for hiring, developing, engaging, and managing all department teams, strategic planning, risk management, contracted services and relationships with third-party vendors.

ESSENTIAL POSITION FUNCTIONS

Planning

• Provide strategic input and leadership for the growth and profitability of the location.
• Direct supervisory responsibility over location department managers. Work in conjunction with the General Manager to meet the goals of the department’s monthly forecast and plan.
• Review performance measures, financial statements and key metrics with the General Manager that support the locations strategic direction and operational activities.
• Work with the General Manager to develop strategic recruiting and retention plans to meet the human capital needs of the company.

Operations

• Plan for and direct the day to day operations of the entire dealership location.
• Ensure maintenance, cleanliness, appearance and functionality of all company assets along with the proper security for all assets; buildings, equipment, vehicles, inventory, documents, etc.
• Develop and maintain good working relationships with our primary manufacturers, suppliers and industry representatives, in order to maintain a dominant position in the industry.
• Resolve any customer or employee complaints that the department manager has not been able to, with a sense of urgency, respect and fairness to the company.
• Manage any third-party relationships for which any operational activities have been outsourced.
• Work with General Manager to implement best practices from a process standpoint to produce best in class results for the dealership.
• Work in conjunction with General Manager on any personnel, legal, safety or policy issues that arise and resolve in a timely fashion as not to have any impact to ongoing-operations.

Responsibilities:

• Oversee all stock orders, emergency orders, and special orders including expediting all back orders.
• Control inventory levels and obsolescence levels.
• Maintains all management reports necessary to audit the performance of the Service Department and individual employees on a monthly basis.
• Ensures that all required manufacturer warranty, safety, emission, and product improvement programs are complete in a timely manner.
• Periodically visits primary customers to monitor customer relations for the purpose of evaluating their service needs, problems, and satisfaction with distributorship performance.
• Evaluate on a monthly and random basis, the performance of the Service Department and employees, through general observations and use of time management labor reports.
• Ensures that necessary shop tools, and service equipment are available and maintained in good order

Reporting

• Conduct weekly department management meetings to develop better communication while encouraging greater awareness and accountability within the group.
• Communicate the results of monthly and year to date individual dealership location results to all department managers in a timely and accurate fashion.

Risk Management

• Identify, understand and mitigate any key elements of the company's risk profile.
• Work in conjunction with the General Manager on the location OEM and vendor compliance training for all departments.
• Review effective internal controls at the respective location and ensure compliance with company policies.

Leadership Development

• Inspire trust by being a credible leader that follows our Core Values.
• Create vision by clearly defining where your team is going and how they are going to get there.
• Coach and mentor by investing in each person on your team to improve performance, solve problems and grow their careers.
• Foster a positive work environment by establishing shared ownership for results, developing members to their fullest potential and making work interesting and enjoyable.
• Recognize and reward by acknowledging the efforts and accomplishments of team members, ensuring they feel valued and know how their contributions are making a difference to customers, the community and the organization.

Education & Experience

• B.S degree in Business Administration preferred or equivalent experience or equivalent combination of education and experience.
• An experienced leader with appropriate industry experience, preferably with commercial truck dealership environment.

Travel

• This position requires moderate travel 5 to 15%