What are the responsibilities and job description for the Leasing Lead Service Technician - Fort Worth, TX position at Bruckner's Truck & Equipment?
WHO WE ARE
Bruckner Truck & Equipment is one of the largest family-owned semi truck dealerships in the United States. We currently operate in 40 locations across 11 states, and we have over 1,600 team members.
- Bruckner’s is more than just a place selling parts and working on trucks
- We are an essential business delivering solutions to transportation providers – the backbone of everyday life as we know it
- We contribute to our local communities
- We care about our people
OUR CORE VALUES
- We act with Honesty and Integrity.
- We value our people and communities.
- We are customer focused.
- We do what it takes.
WHAT WE OFFER
- Competitive Compensation Plans
- Paid Time Off and Holidays
- Excellent health, dental and vision plans
- Investments in Training & Development
- Generous 401(k) and Profit-Sharing Plan
- Tuition Assistance Program
- Employee Stock Ownership (every employee earns shares and has ownership interest in the Bruckner’s organization)
- Technician Student Loan Reimbursement Program
- Disability and Life Insurance
- Internal Promotion Opportunities
- Flexible Spending Account
- Health Club Reimbursement
- Family and Team Oriented Environment
- Employee Referral Bonus
- Engaging and Challenging Assignments
- Drug free workplace
JOB DESCRIPTION
1. Oversight and scheduling of service operations including routine services, breakdowns, and after-hours calls
2. Perform and maintain daily lot check to better manage workflow into shop, prioritize order of operation, and keep yard/lot organized and neat
3. Work in process management- Closing and approving technician work orders, including making sure the correct parts are charged out, labor is correct, and comments are entered
4. Customer approval/communication on billable items, acquiring POs, sending estimates, and overall customer relationship management
5. Keep technicians on task and motivated- Assign work to techs based on skill and efficiency level
6. Ensure shop environment including work area, technician team, and shop tools are in compliant and safe condition; Assist with KPA safety inspection reports as required by management
7. Provide tech oversight and assistance, including diagnostic advice and additional support
8. Pickup and delivery of units and/or parts, making appearances at customer/vendor locations regularly
9. Keeping upper management updated daily on operations; This also includes communicating with Sales/Operations team as needed
10. Routine inventory audits/cycle counts as required by management
11. Perform repairs in shop as needed, able to fill in as Tier 1 Tech if necessary
12. Perform all other assignments as needed by management
CERTIFICATIONS & REQUIREMENTS
- Class B CDL License
- FMCSA Brake Certified
- Proficient with all diagnostic programs including PTT, Insite, Bendix, and Allison
- Proficient with TDP and all applications within- Impact, Vin View, UCHP, etc.
- Profound understanding of Mack/Volvo/Cummins warranty schedule
- Familiar with Enrich program and inventory management
- Tier 1 Tech qualifications/skill level
Want to know more about our family-owned company,
Proud that our 1500 employees view us as the employer of choice!
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