General Manager - Amarillo, TX

WHO WE ARE

Bruckner Truck & Equipment is one of the largest family-owned semi truck dealerships in the United States. We currently operate in 40 locations across 11 states, and we have over 1,600 team members.

• Bruckner’s is more than just a place selling parts and working on trucks
• We are an essential business delivering solutions to transportation providers – the backbone of everyday life as we know it
• We contribute to our local communities
• We care about our people

OUR CORE VALUES

• We act with Honesty and Integrity.
• We value our people and communities.
• We are customer focused.
• We do what it takes.

WHAT WE OFFER

• Competitive Compensation Plans
• Paid Time Off and Holidays
• Excellent health, dental and vision plans
• Investments in Training & Development
• Generous 401(k) and Profit-Sharing Plan
• Tuition Assistance Program
• Employee Stock Ownership (every employee earns shares and has ownership interest in the Bruckner’s organization)
• Technician Student Loan Reimbursement Program
• Disability and Life Insurance
• Internal Promotion Opportunities
• Flexible Spending Account
• Health Club Reimbursement
• Family and Team Oriented Environment
• Employee Referral Bonus
• Engaging and Challenging Assignments
• Drug free workplace

JOB SUMMARY

General Manager is completely responsible for and will be held accountable for the successful operation of the entire dealership. He/she will develop and execute plans to ensure the dealership of a reasonable profit and the stockholders of a fair return on their investment. General Manager will accomplish all objectives through planning, motivating, and coordinating the activities of all departments.

ESSENTIAL POSITION FUNCTIONS AND PRINCIPAL ACCOUNTABILITIES

1. Management-Related

• Plan the dealership’s operations for the coming year and report the plan to the dealer for approval.
• Obtain, review, and recommend improvements for each department manager’s monthly forecasts and plans.
• Ensure that every department operates harmoniously and profitably.
• Develop and maintain a good working relationship with the factory and lending institutions.

2. Personnel-Related

• Formulate policies and establish procedures for all training programs and monitor their effectiveness.
• Handle all dealership personnel functions, to include: interviewing, hiring, measuring and evaluating performance, recognizing accomplishments, and termination with corporate approval.
• Review and approve the compensation plans for all employees with corporate approval.
• Ensure that department managers are training and supervising employees for optimum effectiveness.
• Communicate management’s policies and procedures to all employees and ensure that they are understood and followed.
• Complete a formal performance evaluation of each department manager once a year.
• Provide enthusiastic leadership to shape employees’ attitudes and build morale.
• Establish harmony and teamwork among departments.
• Conduct managers’ meetings at scheduled intervals.
• Coordinate the department’s ability to sell Mack trucks and related components.
• Directs the department’s implementation and execution of sales policies and practices.
• Recommends sales strategies to corporate management for improvement based on market research and competitor analyses.
• Builds, develops and manages sales team capable of carrying out needed sales and service initiatives.
• Maintains open communication with sales team in regards to customers’ requirements; keep current on market and customer trends and document all activity in the companies CRM system.
• Utilizes corporate employees, partner dealers, and their key staff to appropriately identify and negotiate needed inventory needs.
• Studies pertinent information on competitive activity.
• Keeps informed on new products and other general information of interest to sales team that will assist in sales efforts.

3. Asset Management

• Maintain cleanliness and functionality of all physical assets
• Enforce proper security, including alarm systems and fire extinguishers.
• Purchase needed equipment with company approval.
• Continually review safety aspects of all physical assets. (Buildings, Equipment, Vehicles, etc.)
• Coordinate with the business office to ensure that records and analyses are maintained accurately.
• Develop merchandising strategies and assist in creating an effective cost-efficient advertising.
• Resolve any customer complaints that line management has not been able to resolve.

4. Community/ Industry Relations

• Support good relations with the community at large, as well as industry activities. IE: United Way, Chamber of Commerce, State Trucking Organizations, civic clubs, etc.

5. Customer Relations

• Make continuous, all-out effort assure ourselves that our customers are treated with maximum respect and receive maximum value for their money.

6. Profitability

• Maintain net profit percentage to at least 110% of the A.T.D. Profile Dealer.
• Maintain certain key financial ratios: Parts inventory turns at least five (5) times per year; accounts receivable at least 85% current.

POSITION REQUIREMENTS

Education & Experience

• High school diploma or the equivalent, college degree preferred
• Must have the ability to read and comprehend instructions and information
• At least, ten years in dealership sales, service, or parts capacity
• At least five years in a supervisor position
• Must have a professional personal appearance
• Excellent communication skills in person, on the phone, and in writing
• Will be trained in all dealership computer systems