Body Shop Service Writer - Amarillo, TX

Who We Are

Bruckner Truck & Equipment is one of the largest family-owned semi truck dealerships in the United States. Bruckner’s is more than just a place selling parts and working on trucks; we are an essential business delivering solutions to transportation providers – the backbone of everyday life as we know it.

• 40 locations across 11 states
• Over 1,600 team members
• We work on all makes & models!

Core Values

• We act with Honesty and Integrity.
• We value our people and communities.
• We are customer focused.
• We do what it takes.

Benefits

• Competitive Compensation Plans
• Paid Time Off and Holidays
• Excellent health, dental and vision plans
• Investments in Training & Development
• Generous 401(k) and Profit-Sharing Plan
• Tuition Assistance Program
• Employee Stock Ownership (every employee earns shares and has ownership interest in the Bruckner’s organization)
• Disability and Life Insurance
• Internal Promotion Opportunities
• Flexible Spending Account
• Health Club Reimbursement
• Family and Team Oriented Environment
• Employee Referral Bonus
• Engaging and Challenging Assignments
• Drug free workplace

Job Summary

Under the direction of the Service Manager, the Body Shop Advisor is responsible for efficiently managing the body shop operations, ensuring the highest level of customer satisfaction, and upholding the company's reputation for excellence. As a leader of people, this position must lead by example, develop an engaged team that is committed to providing the highest level of customer service and promoting our organization as the dealership and employer of choice. Partnering with the Service Manager, the Body Shop Advisor will have the responsibility for developing, engaging, and managing team members, strategic planning, risk management, and strengthening relationships with customers and vendors. This role will work closely with Parts, Service, and Business Office team members, Insurance carriers, and customers to ensure seamless operations and exceptional service delivery. This position requires the exercise of discretion and independent judgement on matters of significance.

Essential Functions

Planning

Partnering with the Service Manager and General Manager, the Body Advisor will:

• Develop and implement strategic plans to ensure efficient and effective operation of the body shop.

• Collaborate with department managers to align body shop goals with overall dealership objectives.

• Create a roadmap for optimizing body shop resources, including staff, equipment, and inventory.

• Set performance targets and establish metrics to measure the body shop's success.

• Manage relationships with insurance carriers and adjusters, facilitating smooth claims processes.

• Plan and oversee the execution of body shop marketing and promotional activities.

Operations

Partnering with the Service Manager and General Manager, the Body Shop Advisor will:

• Oversee day-to-day body shop operations, ensuring efficient workflow and timely completion of repairs.

• Manage a team of body shop technicians, providing leadership, guidance, and performance feedback.

• Coordinate with parts, service, and business office departments to ensure seamless operations.

• Prepare repair estimates, assigning jobs to technicians, and ensuring accurate and detailed work orders.

• Ensure quality control by inspecting completed repairs to meet dealership and industry standards.

• Monitor and manage work-in-progress, ensuring projects are on track and within budget.

• Maintain accurate records of repairs, parts used, and technician performance.

• Address customer concerns and inquiries related to body shop services, maintaining excellent customer satisfaction.

• Manage relationships with insurance carriers and adjusters, facilitating smooth claims processes.

• Other tasks and duties as assigned.

• Able to perform after hour call outs.

Position Requirements

Education & Experience

• 3 to 5 years' experience in body shop leadership within the automotive or heavy-duty truck dealership industry.

• Strong leadership skills with the ability to motivate and develop team members, fostering a collaborative and results-oriented work culture.

• Solid understanding of collision repair processes, estimating, and insurance claim procedures, ensuring efficient and accurate repair operations.

• Experience in working closely with insurance carriers, negotiating claims, and ensuring timely reimbursements for services rendered.

• Proficiency in using automotive industry software for estimating, repair tracking, and customer communication, ensuring smooth workflow management.

• Exceptional customer service skills with a focus on customer satisfaction, ensuring high-quality service delivery and repeat business.

• Knowledge of regulatory compliance and safety standards in the automotive repair industry.

• Effective communication skills with strong interpersonal abilities, enabling clear and concise communication with team members, customers, and vendors.

• Valid driver's license and clean driving record required for occasional travel and dealership operations.