Jr. Analyst/Community Team Member/Customer Support

Description

Jr. Analyst/Community Team Member/Customer Support

Manassas, VA

Full-time, Exempt

Security Clearance: Top Secret

BruckEdwards, Inc. is a dynamic and growing small business providing IT services to the federal government. We foster a culture of innovation, collaboration, and continuous improvement, empowering our employees to develop creative solutions that make a meaningful impact.

We are seeking a highly collaborative, relationship-oriented Jr. Analyst/Community Team Member/Customer Support professional to make a high-impact federal identity and access management initiative. This role is ideal for professionals who excel at strategic community engagement, policy analysis, and customer service support while driving engagement across the Public Key Infrastructure (PKI) and broader IDAM/ICAM communities.

Requirements

Responsibilities include, but are not limited to:

• Cultivate strong relationships and serve as a liaison between federal leadership, working groups, and implementation teams.
• Facilitate outreach and engagement with PKI stakeholders, fostering collaboration and alignment across diverse communities.
• Support cross-functional working groups, ensuring productive dialogue and consensus-building.
• Apply deep understanding of IDAM/ICAM standards and technologies to inform strategic planning and policy development.
• Probe effectively to uncover root causes of issues, pain points, and barriers to progress—translating insights into actionable solutions.
• Possess in-depth knowledge of current and emerging PKI policy and technologies.
• Ensure compliance with PKI policies, industry standards, and best practices.
• Interpret and apply relevant NIST ICAM standards and special publications to support implementation efforts.
• Assist with policy analysis, communications, compliance support, and coordination with all relevant stakeholders.
• Support transparent communications, policy analysis, and compliance tracking.
• Advise senior leadership on identity strategy, technical direction, and alignment with evolving federal requirements.
• Tracking and managing helpdesk inquiries, providing timely responses to customer questions, escalating issues as needed, and ensuring resolution in alignment with program policies.
• Support the development of strategic analyses and communications plans to address community needs and program objectives.
• Assist in preparing presentations, reports, and documentation for internal stakeholders.
• Support process improvement initiatives by identifying trends and recommending solutions.
  
  

Basic Qualifications

• U.S. Citizenship required.
• Active Top Secret security clearance.
• Bachelor’s degree and seven (7) years of progressive experience in supporting full life-cycle ICAM design, development, integration, testing, implementation, and operations and maintenance support.
• Additional years of professional experience and IT or ICAM certifications may be substituted for a Bachelor’s degree.
• Associate’s degree, plus 4 years of experience can equate to a bachelor’s degree.
• Proven experience in strategic policy analysis and support for identity, credentialing, or access management programs.
• Strong interpersonal and communication skills, with the ability to engage stakeholders at all levels.
• Skilled in problem-solving, research, note-taking, and translating technical detail into high-level briefings.
• In-depth knowledge of PKI technologies and federal ICAM frameworks.
  
  

Preferred Qualifications

• Experience supporting federal identity programs or trust frameworks.
• Familiarity with governance models and compliance reporting in federal environments.
  
  

Please note this position may require access to sensitive and/or confidential data, it is the responsibility of the employee to acknowledge and adhere to BE’s Ethics and applicable security policies addressing the acceptable use of information system resources.

BruckEdwards is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.