What are the responsibilities and job description for the Client Success Associate position at BRSi?
Description
The Client Success Associate will spearhead organic growth initiatives, engaging with existing clients receiving exceptional service and value throughout their journey with us. You’ll work closely with consultants, project managers, and clients to foster strong relationships and identify opportunities for growth and improvement. This role requires support for writing white papers and proposals, and ability to interface with multiple teams including marketing, operations and human resources. A strategic thinker with a strong background in client relationship management and ability to communicate effectively is required.
Essential Duties and Responsibilities:
The Client Success Associate will spearhead organic growth initiatives, engaging with existing clients receiving exceptional service and value throughout their journey with us. You’ll work closely with consultants, project managers, and clients to foster strong relationships and identify opportunities for growth and improvement. This role requires support for writing white papers and proposals, and ability to interface with multiple teams including marketing, operations and human resources. A strategic thinker with a strong background in client relationship management and ability to communicate effectively is required.
- Candidate must be within DC area.
Essential Duties and Responsibilities:
- Organic Growth Strategy: Develop and execute a comprehensive strategy for keeping and growing existing client work, identifying needs, maturing processes, and assessing talent gaps. Craft and execute innovative ideas for branding and marketing penetration.
- Alliances and Partnerships: Collaborate with executive and operational teams to address new needs in the market and maximize partnership value with other companies.
- Marketing and Proposal Support: Support marketing efforts to improve brand recognition and write to proposal sections as needed to ensure compliance with proposal instructions.
- Client Satisfaction: Conduct “Client Voice’ surveys and track/communicate results to leadership on quarterly basis.
- Internal Satisfaction Goals: Meet or exceed internal (BRSi) Satisfaction Goals/Scores.
- Client/BRSi Centric Mindset: Ability to work on behalf of both the client and BRSi; keeping both a priority while advocating for solutions.
- Communications Excellence: Demonstrated success in communicating with different audiences, including C-level executives and Managers.
- Flexibility & Drive: Detail oriented self-starter with the ability to thrive in a fast-paced, mission-driven environment.
- Travel: Up to 25% (to potential clients, conferences, trade shows, etc.)
- 1-3 years of experience in client-facing roles, preferably in consulting or professional services.
- Demonstrated exceptional interpersonal and communication skills, both written and verbal.
- Experience multi-tasking and prioritizing drawing on organizational and time management abilities.
- Proven ability to deliver outstanding client/customer experiences.
- Bachelor's Degree (master's preferred).
- Experience in business development, sales, or related roles within the healthcare industry, with a proven track record of meeting or exceeding revenue targets.
- Strong understanding of Revenue Cycle Management (RCM) and healthcare reimbursement processes.
- Exceptional self-management skills.
- Excellent negotiation, communication, and presentation skills.
- Strategic thinker with the ability to identify and pursue growth opportunities.
- Highly motivated, results-driven, and able to work effectively in a fast-paced environment.
- Knowledge of healthcare regulations, compliance, and industry best practices.
- Travel to Client and Prospect locations.
