What are the responsibilities and job description for the HVAC Receptionist / Administrative Coordinator position at Brozwood LLC?
Position Summary
Brozwood is seeking a highly organized and motivated HVAC Receptionist / Administrative Coordinator to support daily office operations and customer service. This position requires an individual who is professional, detail-oriented, technologically proficient, and capable of helping improve and organize company processes. The ideal candidate will be a self-starter who can manage multiple responsibilities while contributing new ideas to help the company grow and operate more efficiently.
Essential Duties and Responsibilities
Customer Service
Customer Service
- Answer incoming calls and emails in a professional and courteous manner.
- Schedule service calls and communicate with customers regarding appointments.
- Provide excellent customer service and maintain positive relationships with homeowners, builders, suppliers, and subcontractors.
- Assist with customer questions, billing inquiries, and service requests.
Administrative Support
- Maintain organized records, files, and documentation.
- Prepare reports, spreadsheets, and other office documents.
- Process invoices, purchase orders, and work orders.
- Assist with job tracking and project documentation.
- Support management with various administrative tasks as needed.
Software and Technology Responsibilities
The employee must possess the ability to learn and effectively utilize company software, including
The employee must possess the ability to learn and effectively utilize company software, including
- ServiceTitan
- Microsoft Excel
- Procore
- Buildertrend
- SupplyPro
- Microsoft Outlook and Word
- Google Workspace applications
Responsibilities include:
- Creating and maintaining customer records.
- Entering and updating job information.
- Tracking project schedules and documentation.
- Preparing reports and spreadsheets.
- Coordinating with builders and vendors through project management platforms.
- Maintaining accurate and complete records.
Organization and Process Improvement
- Develop and implement systems that improve office efficiency and organization.
- Identify opportunities for streamlining procedures and workflows.
- Assist management in creating and maintaining company standards and processes.
- Recommend and implement new ideas that improve communication, productivity, and customer satisfaction.
- Maintain a proactive attitude and contribute to the overall success of the company.
Qualifications
- High school diploma or equivalent required.
- Previous office, receptionist, customer service, or construction industry experience preferred.
- Experience with ServiceTitan, Excel, Procore, Buildertrend, or SupplyPro is preferred but not required.
- Strong computer skills and ability to learn new software quickly.
- Excellent verbal and written communication skills.
- Strong organizational and time-management abilities.
- Ability to multitask and prioritize work in a fast-paced environment.
- Attention to detail and problem-solving skills.
- Positive attitude and willingness to work as part of a team.
Physical Requirements
- Ability to sit for extended periods.
- Ability to use a computer, telephone, and standard office equipment.
- Ability to occasionally lift up to 25 pounds.
Desired Characteristics
The ideal candidate will be:
- Dependable and punctual.
- Professional in appearance and communication.
- Self-motivated and able to work independently.
- Adaptable to changing priorities.
- Organized and detail-oriented.
- Eager to learn and continuously improve.
- Capable of bringing fresh ideas and helping develop systems that contribute to the growth and success of Brozwood.
This is a full-time position. Employees are expected to maintain a high level of professionalism and represent Brozwood in a manner that reflects the company's values and commitment to quality service.
Salary : $20 - $30