What are the responsibilities and job description for the Field Service Technician position at Brownlee-Morrow Company (Industrial and Marine Distributor)?
What your day will look like as an Field Service Technician:
The Field Service Technician will be responsible for the on-site operation, service, and maintenance of customer water treatment equipment. Data collection and interpretation to maintain optimum performance of equipment. Job tasks include installing, commissioning, maintaining, and troubleshooting industrial water systems (RO, UF, softeners, filters). Equipment specific training will be provided. Previous experience working in an industrial environment is especially encouraged.
This position operates on a general day shift schedule M-F with overtime opportunities and occasional weekends.
Position Requirements for Industrial Maintenance Technicians:
- HS diploma or equivalent
- A valid driver’s license with a clean driving record
- 2-5 years technical experience in municipal, industrial or commercial process water experience, or equivalent experience working with other industrial and commercial equipment and their mechanical and electrical components
- Experience with Microsoft office, including the ability to utilize smart devices
- Ability to earn the trust of customers
- Ability to identify and remedy potential safety concerns
- Ability to pass a background check, drug screen, and MVR check
Job Duties:
To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.
- System Maintenance & Repair: Performs complex troubleshooting, repairs, and preventative maintenance on water treatment equipment, including pumps, valves, controllers, and instrumentation.
- Installation & Commissioning: Installs, startups, and commissions new water treatment systems, including PVC piping, electrical wiring, and media/membrane loading.
- Water Quality & Analysis: Conducts on-site water testing and analysis (e.g., pH, conductivity, hardness) to ensure systems meet operational standards.
- Client Support & Training: Acts as the primary field contact, delivering training, providing technical support, and preparing detailed service reports.
- Safe Work Practices: Create and maintain safe working environment and culture within the organization
- Work Ethic: Demonstrates high impact culture through innovation, accountability and empowerment. Requires little direct supervision. Willingness and ability to learn.
Travel Requirements:
- Daily travel required (local work)
- 10-25% (some overnight stays required)
Skill Requirements:
- Electrical, mechanical aptitude
- Ability to work within a team or individually
- Leadership skills
- Ability to lift 50 – 75 pounds, climb ladders, and enter confined spaces
- Must have customer service experience
- Demonstrates critical thinking and troubleshooting ability
- Synthesizes technical information and communicates it clearly
- Derives insight from customer experience to produce outcomes and solve moderately complex problems often in novel and unexpected ways