Vice President, Network Lifecycle Management

Summary

About Altais:

The Vice President, Network Lifecycle Management is accountable for end‑to‑end physician lifecycle performance, ensuring that growth commitments are operationalized through onboarding, early lifecycle stabilization, and ongoing engagement.

This role consolidates accountability for both network delivery and physician engagement outcomes, ensuring a seamless experience from contract signature through long‑term relationship management.

Key Responsibilities

Enterprise Lifecycle Ownership

• Own end‑to‑end physician lifecycle accountability across onboarding, stabilization, engagement, and retention
• Ensure alignment and performance across both Jenn (Engagement) and lifecycle delivery functions
  
  

Leadership & Organizational Alignment (NEW)

• Directly manage AVP, Network Engagement (Jen) and ensure integration with lifecycle delivery
• Drive alignment between growth, lifecycle, engagement, and Managed Care Operations
  
  

Network Onboarding & Implementation Strategy

• Set enterprise strategy, standards, and governance for physician onboarding and network implementation from contract signature through early lifecycle stabilization.
• Ensure all services, programs, and capabilities sold by Network Growth are operationalized with consistency, quality, and clear accountability.
• Establish go‑live readiness criteria across systems, workflows, and operational teams to ensure predictable, scalable delivery.
  
  

Lifecycle Accountability & Operational Leadership

• Serve as the executive point of accountability to Managed Care Operations during onboarding and early lifecycle.
• Direct cross‑functional coordination across credentialing, claims, provider data, and call center functions to resolve lifecycle risks and execution gaps.
• Proactively identify systemic operational issues, recurring failure patterns, and enterprise risks; escalate and drive resolution at the appropriate leadership level.
  
  

Transition Governance & Engagement Handoff

• Define and enforce objective, measurable criteria for transition from Implementation to Network Engagement.
• Ensure disciplined handoff standards, including complete documentation, shared expectations, known risks, and operational context to support sustained physician performance.
  
  

Continuous Improvement & Enterprise Feedback Loop

• Translate onboarding and early lifecycle insights into actionable recommendations for program design, operating models, workflows, and systems.
• Partner with Network Engagement and Operational Excellence leaders to prioritize and implement system‑level improvements that improve delivery performance, reduce risk, and enhance physician experience.
• Use lifecycle data and performance indicators to inform network strategy, scalability decisions, and investment priorities.
  
  

Key Skills

• Executive level experience leading physician onboarding, network implementation, or delivery organizations at scale.
• Demonstrated ability to translate growth strategy, sales commitments, and contractual obligations into executable, repeatable operating models.
• Proven success governing complex, cross functional delivery efforts across multiple markets, teams, and operational domains.
• Strong executive presence with exceptional ability to drive alignment, accountability, and decision making across functions.
• Deep understanding of managed care and MSO operations, including claims, credentialing, provider data, and call center workflows.
• Strong systems thinker with a disciplined approach to lifecycle ownership, risk mitigation, and operational standardization.
• Highly effective communicator with rigor around escalation, documentation, transition management, and enterprise handoffs.
  
  

Qualifications

• Master’s degree in Healthcare Administration, Business Administration, Public Health, or related field preferred
• 15 years of progressive leadership experience in healthcare services, MSO, health plan, or physician network environments
• Executive level experience leading physician onboarding, implementation, and lifecycle management at scale
• Deep expertise in managed care operations including claims, credentialing, provider data, and contact center workflows
• Proven ability to translate growth strategy and contractual commitments into scalable, repeatable operating models
• Strong track record of leading cross functional teams and driving alignment across Growth, Operations, Clinical, and Network functions
• Experience managing large scale physician networks with accountability for performance, experience, and retention outcomes
• Strong systems thinker with experience in lifecycle governance, operational standardization, and continuous improvement
• Data driven leader with experience using KPIs and performance insights to inform decisions and strategy
• Executive presence with strong communication and ability to influence across complex, matrixed organizations