Marina Store Manager

Brown's is a family owned and operated boatyard that offers year round full suite of serivces ranging from boat sales, repair services, dockage, storage, fuel, and a store.

The Marina Store Manager is responsible for overseeing the daily operations of the marina's retail store. They are responsible for managing the store staff, ensuring the store is well-stocked, and providing excellent customer service to marina visitors.

Responsibilities:

• Manage the day-to-day operations of the marina's retail store, including opening and closing procedures, cash handling, DockMaster entry, and ensuring a clean and organized store environment.
• Hire, train, and supervise store staff, including scheduling shifts and assigning tasks to ensure adequate coverage and efficient operation of the store.
• Develop and implement sales strategies to achieve revenue targets and drive store profitability.
• Maintain inventory levels and conduct regular stock checks to ensure sufficient supply of merchandise, including boating accessories, fishing gear, marine safety equipment, and other related products utilizing our DockMaster system.
• Liaise with suppliers and vendors to negotiate pricing, place orders, and ensure timely delivery of products.
• Monitor sales performance and analyze sales data to identify trends, make informed decisions, and implement strategies to maximize sales and customer satisfaction.
• Provide exceptional customer service by assisting customers with inquiries, resolving complaints, and ensuring a positive shopping experience.
• Implement visual merchandising techniques to create attractive displays that highlight featured products and drive sales.
• Maintain accurate records of sales, inventory, and other relevant data, and prepare reports for management on a regular basis.
• Ensure compliance with all applicable regulations, including health and safety standards, as well as any specific marina or boating industry regulations.
• Stay informed about industry trends, new products, and developments in the boating and marine retail sector to effectively meet customer needs and provide relevant product recommendations.
• Collaborate with other marina departments, such as boat rentals or boat maintenance, to ensure seamless operations and enhance customer experience.

Qualifications:

• Previous experience in retail management, preferably in a marine or boating-related store.
• Strong knowledge of boating accessories, fishing gear, and other marine products.
• Excellent leadership and communication skills, with the ability to motivate and manage a team effectively.
• Proven track record in achieving sales targets and driving store profitability.
• Exceptional customer service skills, with the ability to build and maintain positive relationships with customers.
• Strong organizational and multitasking abilities, with attention to detail.
• Proficiency in using point-of-sale (POS) systems and other retail management software; DockMaster a plus.
• Knowledge of health and safety regulations in a retail environment.
• Flexibility to work weekends, and holidays as required.

Job Type: Full-time

Pay: $22.00 - $26.00 per hour

Benefits:

• 401(k)
• Employee discount
• Flexible schedule
• Paid time off

Experience level:

• 4 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Gloucester, MA 01930: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• You must take this assessment to move forward in the process. https://assessment.predictiveindex.com/bo/1Mx/HR

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Experience:

• Customer service: 4 years (Preferred)
• Management: 3 years (Preferred)
• Retail management: 3 years (Preferred)

Work Location: In person

Salary : $22 - $26