What are the responsibilities and job description for the Dispatch Assistant position at Brown's Oil Service?
Your job as a Dispatch Assistant will be to provide administrative and operational support to the dispatcher by coordinating schedules, communicating with customers and field personnel, monitoring job progress, maintaining dispatch records, and ensuring timely service. This position requires excellent organizational skills, strong communication abilities, and the capacity to manage multiple tasks in a fast-paced environment while providing outstanding customer service. You will also assist at the front window with incoming customers buying products from our warehouse and fuel island by preparing their ticket and processing their payment.
Primary Responsibilities
- Answer incoming phone calls and emails from customers and drivers
- Assist walk in customers
- Schedule drivers
- Monitor routes and job progress throughout the day
- Communicate schedule changes, delays, or emergencies to customers and staff
- Prepare daily work orders, route sheets, and delivery tickets
- Maintain accurate records of dispatch activities
- Coordinate with office staff, warehouse personnel, and field employees
- Assist with customer service by providing updates on estimated arrival times
- Ensure drivers have the information and paperwork needed for each job
Administrative Duties
- Verify customer information and job details
- Enter data into company software
- Scan, copy, and organize documents when needed
- File paperwork and maintain records when needed
Communication Responsibilities
- Serve as point of contact between customers and field employees
- Relay messages promptly and accurately
- Handle customer questions and concerns professionally
- Escalate issues to the dispatcher or manager when necessary
Skills Needed
- Strong organizational and multitasking skills
- Excellent verbal and written communication
- Basic computer proficiency (Microsoft Office, email, dispatch software)
- Attention to detail
- Ability to remain calm under pressure
- Time management and problem-solving skills
- Customer service experience
Pay: $23.00 - $29.38 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $23 - $29